Albert John Luching Aguilar
Application Management Associate
Makati City
Summary
Accomplished consultant with a proven track record of driving organizational improvements through research and system enhancement. Collaborates with employees and leaders to resolve control and procedural problems that negatively impact business operations. Dedicated to optimizing costs, processes, and resources. Currently seeking a full-time role that offers professional challenges and allows leveraging strong interpersonal skills, effective time management abilities, and problem-solving expertise.
Overview
8
8
years of professional experience
13
13
years of post-secondary education
Work History
Application Management Associate
CIS, Bayad Center Inc.
10.2023 - Current
- Strengthened internal communications through regular team meetings, updates, reports which improved coordination among departments.
- Streamlined operations by implementing efficient management strategies and workflow processes.
- Drove process improvements through regular evaluation of existing systems, policies, and procedures.
ITSD L2 Support - Team Leader
Customer Frontline Solutions Inc.
01.2023 - 09.2023
- Enhanced customer satisfaction by efficiently addressing and resolving support issues.
- Achieved consistently high customer feedback scores through diligent follow-ups on case resolutions.
- Conducted regular team meetings for open discussions, information sharing, and goal alignment among members.
- Mentored new hires, promoting a positive work environment and fostering professional growth.
- Established best practices in customer communication, resulting in clearer expectations and increased satisfaction levels.
- Increased team productivity by implementing performance metrics and setting clear expectations.
- Championed process improvements that led to significant time savings without compromising service quality.
- Developed training materials to ensure consistent support team knowledge and skills.
ITSD L1 Support
Customer Frontline Solutions Inc.
05.2022 - 12.2022
- Reduced downtime for clients by providing timely L1 support and escalating issues when necessary.
- Participated in cross-functional collaborations with other departments within the organization; supporting project implementations that required input from the L1 Support Engineer perspective.
- Leveraged strong analytical skills to identify root causes of recurring technical issues; proposing long-term solutions to prevent future occurrences.
- Proactively identified potential system issues through monitoring tools, taking action to prevent disruptions for endusers.
IT Administrator
Zirconia Inc. (Dylan Patisserie)
12.2021 - 05.2022
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
- Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
Sr. Systems Support Staff
BCD Travel Philippines / Philscan Travel & Tours Inc.
07.2016 - 03.2020
- Streamlined office processes for improved workflow and increased productivity.
- Assisted customers with account setup, product selection and troubleshooting.
- Attended training sessions to stay updated on procedures and services.
- Managed office supplies inventory, ensuring that necessary materials were always available for staff use.
- Supported company events by coordinating logistics, leading to well-organized and successful gatherings.
- Enhanced team collaboration by organizing and maintaining up-to-date file sharing systems.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Optimized inventory management by regularly monitoring supplies and proactively ordering replacements.
Education
Bachelor of Science - Information Technology
Arellano University
Jose Abad Santos Campus, Pasay City 01.2010 - 01.2014
High School Diploma -
Arellano University
Jose Abad Santos Campus, Pasay City 04.2006 - 01.2010
GED -
Paco Catholic School
Manila, Metro Manila, Philippines 04.2000 - 01.2006
Skills
Data analytics
Innovation management
Customer engagement
Payment verification
Task delegation
Motivational leadership
Lead generation
Administrative tasks
Multitasking
Teamwork and collaboration
Problem-solving abilities
Operational efficiency
Time management abilities
Data collection
Active listening
Attention to detail
Trainings and Certification
- Project Management Fundamentals, Solomon Anastacio, Asset Diagnostic Lab, Powertech, Meralco Complex, Pasig City, 07/30/24
- AML/CTF Compliance Training, John Mark Mortel, Online Training, 09/26/24
- Tech Tutor 4, Jerry Liao, SM Megatrade Hall 2, Mandaluyong City, 09/25/12
- Research Tooling, Dr. Maria Teresa N. Pancho, AU-JAS Campus, Pasay, 08/02/12
- Creative Writing Technique, Dr. Maria Teresa N. Pancho, AU-JAS Campus, Pasay, 07/12/12
- Training course in SAP Business One, Ms. Marilyn D. Bones, AU-JAS Campus, Pasay, 03/01/12
- Power Personality, Ria Marie T. Luciano, Arellano University, Manila, 10/04/11
- G Suite Business Support Training, Marlo Malobo, 34F, Tower 2, RCBC Plaza, Ayala Ave., cor. Sen. Gil Puyat Ave., Makati, Metro Manila, 1200, 03/20/18
- G Suite Business Admin and Vault, Michael Jan Cruz, 34F, Tower 2, RCBC Plaza, Ayala Ave., cor. Sen. Gil Puyat Ave., Makati, Metro Manila, 1200, 06/14/19
Timeline
Application Management Associate
CIS, Bayad Center Inc.
10.2023 - Current
ITSD L2 Support - Team Leader
Customer Frontline Solutions Inc.
01.2023 - 09.2023
ITSD L1 Support
Customer Frontline Solutions Inc.
05.2022 - 12.2022
IT Administrator
Zirconia Inc. (Dylan Patisserie)
12.2021 - 05.2022
Sr. Systems Support Staff
BCD Travel Philippines / Philscan Travel & Tours Inc.
07.2016 - 03.2020
Bachelor of Science - Information Technology
Arellano University
01.2010 - 01.2014
High School Diploma -
Arellano University
04.2006 - 01.2010
GED -
Paco Catholic School
04.2000 - 01.2006
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