Albert Fabricante
BPO Agent
Paombong
Summary
Dynamic and results-driven professional with extensive call center experience at CBE Companies PH Inc. Skilled in debt negotiation and payment processing, I excel in fostering customer loyalty through empathy and effective communication. Proven track record of enhancing customer satisfaction and achieving sales targets through tailored solutions and strong rapport-building techniques.
Overview
3
3
years of professional experience
Work History
Colletor Agent
CBE COMPANIES PH INC
06.2022 - 09.2022
- Improved customer satisfaction by effectively negotiating payment plans tailored to individual financial situations.
- Provided exceptional customer service during all interactions, promoting positive brand image and fostering customer loyalty.
- Leveraged strong communication skills to build rapport with customers, facilitating successful negotiations and payment arrangements.
- Utilized advanced knowledge of collections software tools to streamline account monitoring and data entry tasks.
CSR, Sales
ACQUIRE BPO SOLUTION
07.2021 - 01.2022
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Identified potential areas for improvement within the sales process through data analysis and feedback from clients.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with team members to exceed sales targets and achieve company goals.
CSR, Sales
ALTIUS INSPIRO INC
12.2020 - 07.2021
- Negotiated contracts successfully, securing favorable terms for both parties involved in transactions.
- Provided personalized product recommendations based on customers'' needs and preferences.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Exceeded monthly quotas consistently by effectively managing time and prioritizing tasks aligned with organizational objectives.
CSR, Sales, ATT
247 CUTOMER PHILIPPINES INC
02.2021 - 05.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
CSR, Sales, BOOST MOBILE
TELEPHILIPPINES INCORPORATED
02.2020 - 07.2020
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Mechanical Engineering
Bulacan State University
Malolos, Bulacan04-1996
Skills
Debt negotiation
Motivation techniques
Skip tracing
Payment processing
Empathy and tactfulness
Call center experience
Timeline
Colletor Agent
CBE COMPANIES PH INC
06.2022 - 09.2022
CSR, Sales
ACQUIRE BPO SOLUTION
07.2021 - 01.2022
CSR, Sales, ATT
247 CUTOMER PHILIPPINES INC
02.2021 - 05.2021
CSR, Sales
ALTIUS INSPIRO INC
12.2020 - 07.2021
CSR, Sales, BOOST MOBILE
TELEPHILIPPINES INCORPORATED
02.2020 - 07.2020
Bachelor of Science - Mechanical Engineering
Bulacan State University