Albert B. Damian
Rosario
Overview
15
15
years of professional experience
Work History
Local Number Portability Specialist
8x8 Inc.
12.2022 - Current
- Effectively coordinate, track, and complete multiple porting projects to ensure zero downtime and a smooth transition for our customers.
- Monitor port requests from inception to completion, ensuring all steps are followed and deadlines are met.
- Work closely with 8x8's underlying local exchange carriers to facilitate phone number transfers.
- Use troubleshooting strategies to escalate and resolve simple and complex order jeopardies in coordination with ILECs/CLECs.
- Enable ported telephone numbers and perform thorough testing to verify success and accuracy of the porting process.
- Troubleshoot and resolve escalations from customers, sales teams, and other support teams through phone, chat, cases, and/or emails. Address any issues promptly to maintain customer satisfaction.
- Utilize databases, spreadsheets, Salesforce, and other tools to track project status, manage documentation, and report on progress.
- Updated 8x8 number inventory by removing or flagging numbers no longer associated with 8x8, ensuring accurate and up-to-date records.
RingCentral – Number Transfer Analyst
Acquire BPO
06.2021 - 12.2022
- Created and processed install port requests and monitored order progress with ILECs/CLECs using carrier portals and internal databases.
- Retrieved and reviewed necessary information (e.g., LOA, CSR, Carrier Invoices) relevant to the success of porting the number from the gaining carrier.
- Used troubleshooting strategies to escalate and resolve simple and complex order jeopardies in coordination with ILECs/CLECs.
- Initiated and maintained regular communications (phone and email) with customers and vendors to review and verify the order, and review required information to provide services requested.
- Handled activation issues on the day of port by facilitating close and frequent customer communication and escalating with underlying carriers
Mitel IS – Project Manager, Mitel Migrations & New Installations
CSS Corp ICT Services Inc.
07.2019 - 12.2021
- Conduct project kick-off meetings; set timeline and requirements.
- Audit and plan migration of existing systems.
- Manage data/configuration migration, risk assessment, and impact analysis.
- Configure call flow routing and requested features (fax, voicemail, call recording).
- Support pre-testing phase; address potential issues.
- Manage multiple installation projects simultaneously.
- Deliver documentation (presentations, workbooks).
Subject Matter Expert - Client Support Specialist - AT&T
IBM Business Services
07.2017 - 11.2018
- Provided Tier 2 support for service issues; coached team members.
- Delivered documentation, training, and escalated support resolution.
Subject Matter Expert - Client Support Specialist - AT&T
Alorica Philippines Inc.
03.2016 - 06.2017
- Provided Tier 2 support and process improvement guidance.
- Delivered documentation and training sessions.
Client Support Specialist – AT&T
Alorica Philippines Inc.
03.2015 - 03.2016
- Managed end-to-end voice/data service orders.
- Tracked and processed orders to meet deadlines.
- Validated requirements; collaborated with sales and stakeholders.
Delivery Manager – Verizon Business
Sykes Asia Inc.
06.2012 - 03.2015
- Managed high-bandwidth and Ethernet circuit orders.
- Coordinated with teams for on-time delivery.
- Resolved order-related escalations and issues.
Quality Control Agent
ScopeWorks Asia Inc.
02.2010 - 03.2011
- Verified accuracy of audio-to-text transcriptions.
- Edited transcripts for clarity, grammar, and formatting.
Education
Practical Nursing -
AMA Computer College
Sta. Cruz, LagunaHigh School -
Pedro Guevara Memorial National High School
Sta. Cruz, LagunaSkills
- Advanced proficiency in Microsoft Word, Excel, and Outlook for documentation, data management, and communication
- Ability to troubleshoot technical issues related to porting processes
- Skilled in drafting clear and precise emails, reports, and documentation related to porting requests and status updates
- Capable of managing multiple porting requests simultaneously, prioritizing tasks based on urgency and importance to meet deadlines
Timeline
Local Number Portability Specialist
8x8 Inc.
12.2022 - Current
RingCentral – Number Transfer Analyst
Acquire BPO
06.2021 - 12.2022
Mitel IS – Project Manager, Mitel Migrations & New Installations
CSS Corp ICT Services Inc.
07.2019 - 12.2021
Subject Matter Expert - Client Support Specialist - AT&T
IBM Business Services
07.2017 - 11.2018
Subject Matter Expert - Client Support Specialist - AT&T
Alorica Philippines Inc.
03.2016 - 06.2017
Client Support Specialist – AT&T
Alorica Philippines Inc.
03.2015 - 03.2016
Delivery Manager – Verizon Business
Sykes Asia Inc.
06.2012 - 03.2015
Quality Control Agent
ScopeWorks Asia Inc.
02.2010 - 03.2011
High School -
Pedro Guevara Memorial National High School
Practical Nursing -
AMA Computer College
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