ALBERT BENJAMIN HERNANDEZ
Supply Chain Specialist
Muntinlupa City
Summary
Experienced Product Specialist/Supply Chain and Procurement with a demonstrated history of working in IT Distribution Company, Information Technology and Business Process Outsourcing (Customer service support) industry. Detail-oriented with proven history of streamlining processes and delivering valuable administrative support.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Material Planner
BHP Billiton
Taguig, Metro Manila
06.2024 - Current
- Perform deep dive root cause analysis of delivery / manufacturing performance to identify “areas of concern”.
- Analyze and identify potential delivery risk and operational performance and provide weekly highlights.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Present findings and recommendations to different levels of management for decision and issue resolutions.
- Lead cross-functional teams to resolve known issues with the goal of improving performance.
- Increased production efficiency by closely monitoring material availability and proactively addressing potential shortages.
- Monitored arrivals and prioritized inbound shipments with transportation department.
- Reviewed system-generated error reports and manually input order corrections.
- Enhanced supply chain visibility with regular updates on material status, ensuring timely delivery of products to customers.
SAP S4Hana – Integration Team (Secondment)
BHP Billiton
Taguig, Metro Manila
7 2023 - 05.2024
- Ensure a consistent ECC base for upgrade to S/4HANA
- Ensure the integrity of testing activities
- Prevent data integrity issues during replication between ECC and S/4HANA systems
- Minimize and avoid disruptions during final migration rehearsal and actual migration
- Enhancements and continuous improvement projects that do not affect SAP ECC or integrated systems can continue
- Planned improvement projects can commence in the BAU implementation landscape during the Execution Phase to be deployed into the S/4HANA environment post the restriction period as per the BAU process.
- Provided exceptional customer support during post-integration stages when adjustments or modifications were required.
- Established strong working relationships with clients through clear communication and timely responses to inquiries.
Analyst Materials Coordination
BHP Billiton
Taguig, Metro Manila
01.2021 - 07.2023
- Demonstrate an overriding commitment to Health, Safety, Environment and Community (HSEC) Ensure alignment with and compliance to internal controls including the BHP Charter and Code of Business Conduct, Supply Our Requirements, agreements, systems, standards, and procedures
- Personally manage expediting requests and its management including vendor engagement
- Ensure safe, reliable supply, and value for money for non-contract purchase orders Good understanding of and capacity to efficiently operate within 1SAP to expedite Purchase Orders, interrogate existing Actively participate in ensuring Monitoring & Controlling activities are executed and take corrective actions as required
- Aid with internal and external audit requirements Actively contribute towards achieving set performance targets and KPIs Sound understanding of relevant BHP Procurement Standards and proactive application of these in all dealings Develop supportive relationships with others in the team and demonstrate and promote operational discipline when executing day-to-day activities Participate in various projects, in various capacities, as required
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Associate Engineer, Software Development
INGRAM MICRO
Taguig, Metro Manila
10.2020 - 01.2021
- This role is primarily responsible for developing software for the Global Business Services centers using the prescribed programming language / platform by the team
- The role entails maintaining existing codebase, interpreting technical requirements, and designing optimized solutions.
- Enhanced product reliability through thorough testing, quality control measures, and regular maintenance.
- Collaborated with cross-functional teams to develop and implement engineering projects on time and within budget.
Product Specialist / Sr. Associate Sales Support (Components & Toshiba)
INGRAM MICRO
Taguig, Metro Manila
04.2016 - 10.2020
- Assist PM team on product management activities as and when directed/required
- Execute code creation and extension requests
- Procurement / Buying Task Pricing Provide order entry instructions based on quote and PO
- Monitor and track backlog reports to ensure timely invoicing of all customer Pos
- ADHOC reporting/ analysis for decision making
- Investigate and resolve order related blocks to ensure timely invoicing of all customer Pos
- Setting up pricing agreement base on Vendor approval Updating pricing base on monthly price lists Execution of pricing strategy via systems or manual price lists Assist PM team to develop and execute marketing programs
- Liaise regularly with vendor for special pricing and promotion details
- Handles website /base rate vendors Manages data entry which includes basic PO creation (RTV & Standard) ETA updates, Material Maintenance (applicable to MY) Communicates with internal (IM) teams and external stakeholders.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
Market Development Specialist (Advanced Computing Division)
INGRAM MICRO
Taguig, Metro Manila
09.2013 - 04.2016
- Dedicated rep for Hewlett Packard and IBM Lenovo Canada vendors
- Making sure to hit registration target quota Provide quotations and register services for the vendors.
Licensing Order Support
INGRAM MICRO
Taguig, Metro Manila
03.2012 - 09.2013
- To provide licensing support in a flexible manner, ensuring that an effective, efficient and customer focused service is delivered, using a variety of IT packages
- To carry out any associated administrative and any licensing duties as directed
- To assist other staff in the performance of their functions as may be directed
- To provide quotation base on customer request.
- Reduced response time to customer inquiries with a proactive approach to problemsolving.
Order Entry VAR (Value Added Retail)
INGRAM MICRO
Taguig, Metro Manila
11.2011 - 03.2012
- Verify customer and order information for correctness, checking it against previously obtained information as necessary
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
- Collaborated with sales, production, and shipping teams to ensure timely delivery of orders and minimize delays.
Education
Bachelor Science in Nursing -
University of Mindanao
06.2006 - 05.2009
Skills
Excellent written and communication skills
Organized, self-motivated and goal setter
Competent leadership and people-oriented
Computer literate (MS word, MS Excel, MS PowerPoint)
Certified MACRO VBA Developer (By: Ingram Micro)
Certified CCNA Level 1
RPA (Robotic Process Automation) – Trained
Trained in Basic Life Support
Materials Requirement Planning
Logistics Management
Timeline
Material Planner
BHP Billiton
06.2024 - Current
Analyst Materials Coordination
BHP Billiton
01.2021 - 07.2023
Associate Engineer, Software Development
INGRAM MICRO
10.2020 - 01.2021
Product Specialist / Sr. Associate Sales Support (Components & Toshiba)
INGRAM MICRO
04.2016 - 10.2020
Market Development Specialist (Advanced Computing Division)
INGRAM MICRO
09.2013 - 04.2016
Licensing Order Support
INGRAM MICRO
03.2012 - 09.2013
Order Entry VAR (Value Added Retail)
INGRAM MICRO
11.2011 - 03.2012
Bachelor Science in Nursing -
University of Mindanao
06.2006 - 05.2009
SAP S4Hana – Integration Team (Secondment)
BHP Billiton
7 2023 - 05.2024