Summary
Overview
Education
Skills
Certification
Interests
Work History
Timeline
Languages
References
ALAWI ALHASHEMI

ALAWI ALHASHEMI

Fresh Graduate
Paranaque

Summary

Talented employee with team-player mentality. Knowledgeable about Customer services with continuous drive for new knowledge.

Overview

6
6
years of post-secondary education
3
3
Certificates
3
3
Languages
2
2
years of professional experience

Education

Bachelor’s Degree - Aircraft Maintenance Technology

PATTS COLLEGE OF AERONAUTICS, Paranaque, Philippines
06.2017 - 12.2022

Skills

Problem-Solving

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Certification

[PTC AVIATION TRAINING CENTER - Aviation technician airframe and powerplant advanced training course ] Training - [01/03/2023]

Interests

Reading

Swimming

Hiking

Football

Photography

Art

Work History

Customer Service Officer

Ryia thakher press for local tahini and sesame oil
05.2015 - 02.2017
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Timeline

PATTS COLLEGE OF AERONAUTICS - Bachelor’s Degree, Aircraft Maintenance Technology
06.2017 - 12.2022
Customer Service Officer - Ryia thakher press for local tahini and sesame oil
05.2015 - 02.2017

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Tagalog
Intermediate (B1)

References

  • MsJessica Picazo, Student Adviser: +639273090834
  • Engr. Jabes A. Isoli - PATTS college of Aeronautics BS Aircraft Maintenance
    Technology Chairperson: +639177752208
  • Engr. Abelardo F. Martinez,jr senior
    manager - PTC: +63288415551
  • Mr Adnan M. Ahmed Company Director - Ryia Thakher Press for Local Tahini and Sesame Oil: +966 50 354 4504

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ALAWI ALHASHEMI Fresh Graduate