Alarcon Ambros
217E Lower Unit, Upper San Vicente, Baguio City
Summary
Experienced recruiting leader well-versed in finding qualified candidates to close workforce gaps. Proficient in both offline and online recruitment strategies. Desiring a long-term position with the opportunity to grow with the team. I am a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Recruitment Supervisor
FindHR Inc. Philippines (prev. part of TELEPERFORMANCE Talent Acquisition)
Baguio City
11.2022 - Current
- Created reports on recruitment activities such as applications received, interviews conducted.
- Managed applicant tracking system ensuring accuracy of data entered into the system such as candidate profiles and interview notes.
- Cultivated and deepened productive relationships with recruitment partners.
- Collaborated with hiring managers to identify staffing needs, develop job descriptions and create job postings.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Addressed harassment allegations, work complaints or other employee concerns.
- Interpreted and explained human resources policies, procedures or regulations.
- Scheduled or conducted new employee orientations.
- Developed and implemented recruitment policies, procedures and systems to ensure compliance with applicable laws.
- Offered competitive compensation packages to assist with recruiting talent and minimizing turnover.
Operations Supervisor
TELEPERFORMANCE
Baguio City
07.2021 - 10.2022
- Developed strong relationships with customers through excellent customer service practices.
- Guided employees in handling difficult or complex problems.
- Evaluated and reported on department metrics to upper management.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Identified areas of improvement and developed strategies to increase efficiency.
- Resolved customer complaints or answered customers' questions.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
Technical Support Representative
TELEPERFORMANCE
Baguio City
03.2021 - 07.2021
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Maintained positive working relationship with fellow staff and management.
- Supported customers with online billing, access and account issues.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
- Troubleshot customer inquiries related to software and hardware issues.
- Documented all activities related to technical support including processes, updates, changes made.
Recruitment Associate
TELEPERFORMANCE
Baguio City
02.2019 - 03.2021
- Organized recruitment events such as career fairs, information sessions, and other outreach initiatives.
- Reviewed resumes and assessed candidate qualifications for open roles.
- Contacted all job applicants to inform them of their application status.
- Ensured timely responses were sent out to all applicants after their interview session.
- Monitored trends in the industry to identify potential sources of talent acquisition.
- Defined recruitment quotas, developed marketing budgets and maintained staffing levels to achieve recruitment goals.
- Scheduled or conducted new employee orientations.
- Conducted in-depth interviews with prospective job applicants.
- Supervised, coached, and mentored recruiters to achieve individual and school recruitment targets.
- Collaborated with Human Resources team to ensure compliance with employment regulations.
- Sourced, qualified and conducted screening interviews with job candidates.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Coordinated background checks on finalist candidates prior to extending offers.
Customer Service Representative
TELEPERFORMANCE
Baguio City
02.2012 - 02.2019
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed strong customer relationships to encourage repeat business.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Excelled in exceeding daily CSAT goals.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Improved product knowledge on continuous basis to extend support to newbies.
Education
Bachelor of Science - Information Technology
Benguet State University
Km. 5 La Trinidad Benguet 260104-2012
Skills
- Recruitment Strategies
- Interviewing Skills
- Talent Acquisition
- Report Preparation
- New Hire Onboarding
- Work Complaint Handling
- Candidate Sourcing
- Employee Hiring
- Pre-Employment Screening
- Microsoft Office
- Decision-Making
- Recruitment Management
- Policies Implementation
- Problem-Solving Abilities
- Technical Support
- Multi-Task Management
- Customer Service
- Active Listening
- Computer Proficiency
- Adaptive Team Player
- Clerical Support
- Call Center Operations
Timeline
Recruitment Supervisor
FindHR Inc. Philippines (prev. part of TELEPERFORMANCE Talent Acquisition)
11.2022 - Current
Operations Supervisor
TELEPERFORMANCE
07.2021 - 10.2022
Technical Support Representative
TELEPERFORMANCE
03.2021 - 07.2021
Recruitment Associate
TELEPERFORMANCE
02.2019 - 03.2021
Customer Service Representative
TELEPERFORMANCE
02.2012 - 02.2019
Bachelor of Science - Information Technology
Benguet State University
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