ALANO F. GONOWON JR
Calabanga,Philippines
Summary
Results-driven Customer Service Representative with a solid background in collections. Recognised as a Quartile One agent and six-time Bell All Star through effective customer engagement. Committed to building long-term client relationships and enhancing satisfaction. Utilises strong communication and active listening skills to address client needs, demonstrating adaptability and problem-solving to improve service delivery.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Customer Service Representative
QUANTRICS Enterprises Naga
Naga City, Camarines Sur
01.2020 - 09.2026
- BRS Collections Department (Inbound & Outbound)
- Achieved and maintained top-tier agent status consistently
- Honoured as a Bell All Star for six consecutive times for outstanding performance
- Ranked consistently in top 10 per cent of BRS collection agents for excellence in collections
- Recognised as Employee of the Year for 2022
Education
Naga College Foundation - Bachelor of Science Major in Business Administration Major in Marketing Management
Naga City
01-2018
Quipayo National High School -
San Antonio, Quipayo
Calabanga Camarines Sur01-2013
Calabanga Central Division Pilot School -
San Francisco
Calabanga Camarines Sur01-2013
Skills
- Microsoft Office
- Customer feedback analysis
- Active listening
- Adaptive problem solving
- Quality assurance
- Performance tracking
- Customer relationship management
- Computer literacy
- Language proficiency
- Management skills
- Working under pressure
Accomplishments
- Consistent Quartile One agent
- Bell All Star Sixth-time Awardee
- Included in the Top 10 percent of BRS Collection Agents
Languages
English
Tagalog
Bikol
Character Reference
- Jan Oliver Tabinas, Municipal Kagawad, +639095343944
- Mary Joy Lucila, Team Leader, +639457021571
Personal Information
- Age: 28
- Citizenship: Filipino
- Place of birth: Iriga City, Philippines
Interests
- Photography
- Music
- Computer Games
Timeline
Customer Service Representative
QUANTRICS Enterprises Naga
01.2020 - 09.2026
Naga College Foundation - Bachelor of Science Major in Business Administration Major in Marketing Management
Naga City
Quipayo National High School -
San Antonio, Quipayo
Calabanga Central Division Pilot School -
San Francisco