ALANIS A. DE GUZMAN
Virtual Assistant
Cainta
Summary
Goal-oriented virtual assistant takes initiative and builds cordial relationships with customers. Analyze sales figures, create and implement market-specific pricing and promotional programs, and develop and manage key customer relationships. Strong problem-solving, negotiation, and customer service skills.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Customer Assistance Specialist
Thermo Fisher Scientific - Pharmaceutical Product Development
07.2024 - 01.2025
- Served as a Customer Assistant Specialist, providing excellent service by addressing inquiries on availability, usage, side effects, and pricing
- Managed inbound and outbound calls, assisted with prescription-related queries, and coordinated with pharmacies and healthcare providers to facilitate refills and new orders
- Maintained accurate records of interactions using CRM tools while ensuring compliance with healthcare privacy standards
- Resolved escalations through effective solutions and follow-ups, while educating customers on medication guidelines, delivery processes, and insurance-related matters
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Communicated with approximately 35 costumers daily to understand needs and explain product value.
- Managed a high volume of calls while maintaining professionalism and empathy toward each customer''s unique needs.
- Boosted company reputation by consistently providing exceptional service to all clients.
- Served as a trusted resource for colleagues, sharing best practices and mentoring new hires on company policies and procedures.
Red Cross Volunteer
Philippine Red Cross - Zamboanga City Chapter
02.2024 - 05.2024
- Assisted in blood extraction and separation of blood components
- Educated blood donors about the benefits of blood donation
Bedside Nurse Intern
Zamboanga City Medical Hospital
09.2022 - 05.2024
- Provided direct patient care including assistance in daily activities, vital signs monitoring, medication administration, and patient/family teaching, under the supervision of a registered nurse, ensuring comfort and safety
Jolly Crew
Jollibee Food Inc.
04.2019 - 08.2019
- Provided exceptional customer service by greeting customers warmly and managed customer orders accurately
- Processed payments, handled cash transactions, and operated POS systems with efficiency
- Collaborated with team members to ensure a smooth workflow during peak hours
Education
Bachelor of Science - Nursing
Western Mindanao State University
Zamboanga City, Province Of Zamboanga Del Sur, Philippines 04.2019 - 01.2024
Senior High School - Science, Technology, Engineering and Mathematics
Zamboanga City High School (MAIN)
01.2017 - 01.2019
Junior High School - Science, Technology, Engineering and Mathematics
Zamboanga City High School (MAIN)
01.2013 - 01.2017
Skills
Customer Complaint Resolution
Customer Service Expertise
Client Relations
Professional Call Handling
Prioritization and Scheduling
Adaptability and flexibility
Accurate Data Entry
Analytical Problem Solving
Effective Team Collaboration
Verbal and written communication
Active listening
Certification
Medical Communication Academy
Timeline
Medical Communication Academy
07-2024
Pharmacovigilance and Product Technical Complaint Reporting Requirements for General Vendor Certificate
07-2024
Customer Assistance Specialist
Thermo Fisher Scientific - Pharmaceutical Product Development
07.2024 - 01.2025
Red Cross Volunteer
Philippine Red Cross - Zamboanga City Chapter
02.2024 - 05.2024
Bedside Nurse Intern
Zamboanga City Medical Hospital
09.2022 - 05.2024
Bachelor of Science - Nursing
Western Mindanao State University
04.2019 - 01.2024
Jolly Crew
Jollibee Food Inc.
04.2019 - 08.2019
Senior High School - Science, Technology, Engineering and Mathematics
Zamboanga City High School (MAIN)
01.2017 - 01.2019
Junior High School - Science, Technology, Engineering and Mathematics
Zamboanga City High School (MAIN)
01.2013 - 01.2017
GMI Connect Inquiry Management Call Agent Role Certificate
GMI Connect Content Management Viewer Consumer Roles
Similar Profiles
Jessica LeeJessica Lee
Scientist Analyst at Thermo Fisher/Pharmaceutical Product Development (PPD)Scientist Analyst at Thermo Fisher/Pharmaceutical Product Development (PPD)
Emily RobinsonEmily Robinson
Pharmacy Technician II at Fisher Bioservices, Thermo Fisher ScientificPharmacy Technician II at Fisher Bioservices, Thermo Fisher Scientific
Bence HodosiBence Hodosi
Senior Customer Service Representative at Thermo Fisher ScientificSenior Customer Service Representative at Thermo Fisher Scientific