ALAN BENEDICT REGIS
Mandaue City, Province of Cebu
Summary
Energetic and service-oriented professional with a Bachelor’s degree in Hotel and Restaurant Management and a strong background in customer-facing roles including barista, waiter, cashier, and customer service representative. Skilled in delivering exceptional guest experiences, managing high-volume transactions, and maintaining a welcoming environment in both hospitality and retail settings. Known for strong communication, attention to detail, and the ability to thrive in fast-paced, team-driven environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Concentrix | Microsoft Surface Devices
06.2024 - Current
Provided technical assistance to customers by diagnosing and resolving software, hardware, and network issues, ensuring timely and effective support through chat, phone, email, and remote tools.
Barista | Cashier | Waiter
Reefi Café & Lounge
03.2022 - 01.2023
Delivered exceptional customer service by preparing beverages, handling transactions accurately, and providing attentive table service in fast-paced food and beverage environments.
Customer Service Associate
ExlService Philippines, Inc. | Annuity Account
09.2021 - 02.2022
Provided customer support for annuity account holders by addressing inquiries, resolving account issues, and ensuring accurate processing of transactions in compliance with financial regulations.
Customer Service Representative
EPerformax Contact Center & BPO
04.2021 - 07.2021
Handled customer inquiries and concerns in a high-volume BPO environment, delivering prompt and professional support across multiple channels to ensure client satisfaction and service excellence.
Sales Agent Representative
Forward BPO Inc. | TCV Corporation (Japan)
09.2019 - 09.2020
Promoted and sold products or services by engaging with potential customers, identifying their needs, and delivering tailored solutions to drive revenue and exceed sales targets.
Barista | Waiter
Greentree Food Solutions Inc.
05.2017 - 08.2019
Delivered exceptional customer service by preparing beverages, handling transactions accurately, and providing attentive table service in fast-paced food and beverage environments.
Technical Support Representative
Convergys | Microsoft Surface Device
10.2016 - 03.2017
Provided technical assistance to customers by diagnosing and resolving software, hardware, and network issues, ensuring timely and effective support through chat, phone, email, and remote tools.
Education
Bachelor of Science - Hotel and Restaurant Management
University of Cebu – Lapu-Lapu And Mandaue Campus
Cebu City, Province Of Cebu03-2016
Skills
- Latte Art
- Espresso Machines Calibration
- Customer Service Professional
- Tech Savvy
- Graphic Designing
- Leadership and Governance Awardee
- 2nd place winner in Cultural Display – Lutong Pinoy
- Outstanding Praticumer of the Year
- Outstanding Graduate
Certification
- Highfield Level 3 Award in HACCP for Caterers.
- Speedtalk Program on Communicating Services.
- Attending the “Events Management: Best Business Opportunities for Aspiring Entrepreneurs” Seminar.
- Attending the Seminar Workshop on Customer Service and Public Relation Entitled: “World Class Customer Service Through Excellent Public Relation”.
- Bartenders’ Club Member of University of Cebu Lapu-lapu and Mandaue
- Circle of Student Chefs’ Member of University of Cebu Lapu-lapu and Mandaue.
- Events Specialists’ Member of University of Cebu Lapu-lapu and Mandaue
- 2nd Regional League of Tourism Students of the Philippines Member of Cebu Chapter.
- Exemplary performance during the HRM practicum training program.
References
Rose Ann P., Gilbuena, Team Leader, +63 956 622 1064, Greentree Food Solutions Inc., 10 Dove Street
Disclaimer
I hereby pledge that all information given are true and correct to the best of my knowledge.
Timeline
Technical Support Representative
Concentrix | Microsoft Surface Devices
06.2024 - Current
Barista | Cashier | Waiter
Reefi Café & Lounge
03.2022 - 01.2023
Customer Service Associate
ExlService Philippines, Inc. | Annuity Account
09.2021 - 02.2022
Customer Service Representative
EPerformax Contact Center & BPO
04.2021 - 07.2021
Sales Agent Representative
Forward BPO Inc. | TCV Corporation (Japan)
09.2019 - 09.2020
Barista | Waiter
Greentree Food Solutions Inc.
05.2017 - 08.2019
Technical Support Representative
Convergys | Microsoft Surface Device
10.2016 - 03.2017
Bachelor of Science - Hotel and Restaurant Management
University of Cebu – Lapu-Lapu And Mandaue Campus
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