Alaine Steven Dela Cerna Reyes
Bartender
Mabalacat
Summary
Capable Bartender with 8 years of experince. Passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work History
Head Bartender
HOLA PARADE
CDC Clark City
08.2021 - 02.2023
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Followed strict recipes and drink measurements to minimize product used.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Sub Contractor
RCA COMPANY (Converge INC.)
Angeles
03.2020 - 06.2021
- Installer
- Leadman
Partime: Bartender ( On Call)
Mandarin Oriental Hotel
Kuala Lumpur
11.2019 - 03.2020
- Provided professional services and support in a dynamic work environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Applied effective time management techniques to meet tight deadlines.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
Restaurant Supervisor/ Bar Manager
Healymacs Irish Bar And Restaurant
03.2014 - 03.2020
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Monitored food preparation, production, and plating for quality control.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Supervised drink presentation
Partime: Bartender
Skillet Restaurant
Kuala Lumpur
01.2018 - 01.2019
- Implemented drink prep procedures, significantly reducing wasted stock.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Kept bar presentable and well-stocked to meet customer needs.Served high customer volumes during special events, nights, and weekends.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Explained daily specials and beverage promotions to exceed daily sales goals
Partime: Bartender (On Call)
Shangrila Hotel
Kuala Lumpur
03.2016 - 01.2019
- Delivered services to customer locations within specific timeframes.
- Applied effective time management techniques to meet tight deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to develop and implement creative solutions to complex problems.
- Skilled at working independently and collaboratively in a team environment.
Partime : Head Bartender
Latterrace Bar And Restaurant
11.2015 - 11.2017
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Gained strong leadership skills by managing projects from start to finish.
Waiter
Dragon Noodles
Angeles City
03.2013 - 02.2014
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Met with chef to review daily specials and menu changes.
- Informed customers about daily and seasonal specials.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Education
Undergraduate - Busines Management
Systems Plus College Foundation
Balibago Angeles City Pampanga 04.2013 - 05.2013
1st To 6th Grade -
Dau Central Elementary School
Dau Mabalacat Pampanga 03.2004 - 03.2009
1st Year High School -
Systems Plus College Foundation
Balibago Angeles City Pampanga 03.2009 - 01.2010
2nd Year - 3rd Year High School -
Children of Fatima
Mabalacat 03.2009 - 02.2012
4th Year Highschool -
Mariano Ponce National High School
Baliuag Bulacan 04.2012 - 02.2013
Skills
Liquor and beer knowledge
Preparing garnishes
Attentive service
Cash Handling
Retaining information
Taking inventory
Menu memorization
Changing beer kegs
Knowledge of craft and microbrews
Ordering bar supplies
Liquor, beer and wine knowledge
Responsible alcohol service
Elegant food plating
Classic cocktails
Engaging personality
Beverage preparation
Group reservations management
Dining room management
Attending multiple customers
Hospitality service expertise
Performance improvement
Handling difficult customers
Highly reliable
Inventory
Staff Management
Creative mixology
Food preparation and safety
Clear and effective communication
Free-pouring
Drink consistency
Timeline
Head Bartender
HOLA PARADE
08.2021 - 02.2023
Sub Contractor
RCA COMPANY (Converge INC.)
03.2020 - 06.2021
Partime: Bartender ( On Call)
Mandarin Oriental Hotel
11.2019 - 03.2020
Partime: Bartender
Skillet Restaurant
01.2018 - 01.2019
Partime: Bartender (On Call)
Shangrila Hotel
03.2016 - 01.2019
Partime : Head Bartender
Latterrace Bar And Restaurant
11.2015 - 11.2017
Restaurant Supervisor/ Bar Manager
Healymacs Irish Bar And Restaurant
03.2014 - 03.2020
Undergraduate - Busines Management
Systems Plus College Foundation
04.2013 - 05.2013
Waiter
Dragon Noodles
03.2013 - 02.2014
4th Year Highschool -
Mariano Ponce National High School
04.2012 - 02.2013
1st Year High School -
Systems Plus College Foundation
03.2009 - 01.2010
2nd Year - 3rd Year High School -
Children of Fatima
03.2009 - 02.2012
1st To 6th Grade -
Dau Central Elementary School
03.2004 - 03.2009