Alaine Steven Dela Cerna Reyes
Bartender
Mabalacat
Summary
Capable Bartender with 8 years of experince. Passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work History
Head Bartender
HOLA PARADE
CDC Clark City
08.2021 - 02.2023
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Followed strict recipes and drink measurements to minimize product used.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Sub Contractor
RCA COMPANY (Converge INC.)
Angeles
03.2020 - 06.2021
- Installer
- Leadman
Partime: Bartender ( On Call)
Mandarin Oriental Hotel
Kuala Lumpur
11.2019 - 03.2020
- Provided professional services and support in a dynamic work environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Applied effective time management techniques to meet tight deadlines.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
Restaurant Supervisor/ Bar Manager
Healymacs Irish Bar And Restaurant
03.2014 - 03.2020
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Monitored food preparation, production, and plating for quality control.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Supervised drink presentation
Partime: Bartender
Skillet Restaurant
Kuala Lumpur
01.2018 - 01.2019
- Implemented drink prep procedures, significantly reducing wasted stock.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Kept bar presentable and well-stocked to meet customer needs.Served high customer volumes during special events, nights, and weekends.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Explained daily specials and beverage promotions to exceed daily sales goals
Partime: Bartender (On Call)
Shangrila Hotel
Kuala Lumpur
03.2016 - 01.2019
- Delivered services to customer locations within specific timeframes.
- Applied effective time management techniques to meet tight deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to develop and implement creative solutions to complex problems.
- Skilled at working independently and collaboratively in a team environment.
Partime : Head Bartender
Latterrace Bar And Restaurant
11.2015 - 11.2017
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Gained strong leadership skills by managing projects from start to finish.
Waiter
Dragon Noodles
Angeles City
03.2013 - 02.2014
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Met with chef to review daily specials and menu changes.
- Informed customers about daily and seasonal specials.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Education
Undergraduate - Busines Management
Systems Plus College Foundation
Balibago Angeles City Pampanga 04.2013 - 05.2013
1st To 6th Grade -
Dau Central Elementary School
Dau Mabalacat Pampanga 03.2004 - 03.2009
1st Year High School -
Systems Plus College Foundation
Balibago Angeles City Pampanga 03.2009 - 01.2010
2nd Year - 3rd Year High School -
Children of Fatima
Mabalacat 03.2009 - 02.2012
4th Year Highschool -
Mariano Ponce National High School
Baliuag Bulacan 04.2012 - 02.2013
Skills
Liquor and beer knowledge
undefinedTimeline
Head Bartender
HOLA PARADE
08.2021 - 02.2023
Sub Contractor
RCA COMPANY (Converge INC.)
03.2020 - 06.2021
Partime: Bartender ( On Call)
Mandarin Oriental Hotel
11.2019 - 03.2020
Partime: Bartender
Skillet Restaurant
01.2018 - 01.2019
Partime: Bartender (On Call)
Shangrila Hotel
03.2016 - 01.2019
Partime : Head Bartender
Latterrace Bar And Restaurant
11.2015 - 11.2017
Restaurant Supervisor/ Bar Manager
Healymacs Irish Bar And Restaurant
03.2014 - 03.2020
Undergraduate - Busines Management
Systems Plus College Foundation
04.2013 - 05.2013
Waiter
Dragon Noodles
03.2013 - 02.2014
4th Year Highschool -
Mariano Ponce National High School
04.2012 - 02.2013
1st Year High School -
Systems Plus College Foundation
03.2009 - 01.2010
2nd Year - 3rd Year High School -
Children of Fatima
03.2009 - 02.2012
1st To 6th Grade -
Dau Central Elementary School
03.2004 - 03.2009
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