Alain Bebiro

• Conducted regular performance reviews, providing constructive feedback to team members.
• Mentored and trained staff on best practices for sales and service excellence.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Complied with regulatory guidelines and requirements.
• Submitted loan applications to underwriter for verification and recommendation.
• Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.

. Oversees the cash, tellering, account operations and of the over-the-counter servicing of the branch

.Approves computation of loan statement of account

.Responsible for the issuance of official receipts.

. Reviews opening of new accounts, placements, renewals, rollovers, payment, pre- termination of placements in accordance with policies and guidelines.

. Responsible for verifying details and accuracy of posting of transactions referred by the
Teller/New Accounts Clerk (NAC), Loans and Discounts Staff for signature/approval.

. Conducts Credit and Background Investigation to loan applicant

. Perform Property appraisal

. Prepares and Serve Collection Notice to Past Due Clients

. Monitor Loan Accounts

. Prepare Loan Release Documents

. Prepare and Submit Loan Application for Approval

. Prepare collection report

. Maintains Loan Ledger updated with accuracy

. Prepares Collection Notices

. Prepares Loan Release Documents

. Assist the Loan Supervisor to follow up delinquent and Past due accounts

• Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
• Assisted customers with account inquiries, providing exceptional service to enhance satisfaction.
• Managed cash drawer operations, balancing funds at the end of each shift with precision.
• Handled deposits and withdrawals, maintaining accurate records to minimize discrepancies.

• Processed and verified incoming documentation for accuracy and completeness.
• Coordinated data entry tasks to maintain up-to-date records.
• Assisted in compliance checks to ensure adherence to regulatory standards.

• Assisted in processing invoices and expense reports for accurate financial tracking.
• Maintained organized filing systems for confidential financial documents and records.
• Supported monthly reconciliation of accounts to ensure accuracy and compliance.
• Collaborated with team members to streamline data entry processes, enhancing efficiency.