ALADIN ALARDE
16484 Carnation street Tala North Caloocan City
Summary
Dynamic team leader with extensive experience at Gong Cha Philippines, excelling in employee training and inventory management. Proven track record in optimizing processes and enhancing customer service, resulting in improved team performance and satisfaction. Adept at mentoring staff and resolving complaints effectively, fostering a positive work environment.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Team leader/Barista Trainer
Tea craft inc/ Yi fang Taiwan fruit tea
San Juan
04.2023 - Current
- Led team meetings to align on daily tasks and objectives.
- Trained new employees on product knowledge and customer service standards.
- Monitored inventory levels to ensure product availability for customers.
Service Crew Member
Wendy's Philippines
Quezon city
07.2022 - 12.2022
- Served customers efficiently and accurately during peak hours.
- Prepared and assembled food items following safety and quality standards.
- Maintained cleanliness and organization of dining and kitchen areas.
Team leader/Barista Trainer
Chachago Philippines
Quezon city
07.2019 - 12.2021
- Led team meetings to align on daily tasks and objectives.
- Trained new employees on product knowledge and customer service standards.
- Monitored inventory levels to ensure product availability for customers.
Assistant oic /Team leader/Tea Barista
Gong Cha Philippines
Quezon
02.2016 - 11.2018
- Supervised daily operations of beverage preparation and service team.
- Trained staff on product knowledge and customer service standards.
- Managed inventory levels and coordinated supply orders efficiently.
RDU Clerk
Sm hypermarket
Quezon city
11.2015 - 12.2015
- Maintained cleanliness and organization of the store environment.
- Managed inventory by restocking shelves and organizing products.
Room Attendant
Astrotel
Quezon city
01.2015 - 07.2015
- Maintained cleanliness and organization in guest rooms and common areas.
- Replenished supplies and amenities for guest convenience and satisfaction.
- Inspected rooms for maintenance issues and reported them promptly.
Education
Major hotel and restaurant services
ACCESS COMPUTER AND TECHNICAL COLLEGE
Caloocan city 06.2012 - 05.2014
Tala High School
Caloocan City Skills
- Inventory management
- Employee training
- Customer service
- Team leadership
- Process optimization
- Complaint resolution
- SOP adherence
- Mentoring
- Team Check-ins
- Sales expertise
Timeline
Team leader/Barista Trainer
Tea craft inc/ Yi fang Taiwan fruit tea
04.2023 - Current
Service Crew Member
Wendy's Philippines
07.2022 - 12.2022
Team leader/Barista Trainer
Chachago Philippines
07.2019 - 12.2021
Assistant oic /Team leader/Tea Barista
Gong Cha Philippines
02.2016 - 11.2018
RDU Clerk
Sm hypermarket
11.2015 - 12.2015
Room Attendant
Astrotel
01.2015 - 07.2015
Major hotel and restaurant services
ACCESS COMPUTER AND TECHNICAL COLLEGE
06.2012 - 05.2014
Tala High School