AL-AMIER GUIANA

SULTAN KUDARAT MAGUINDANAO

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

year of professional experience

Work History

Customer Service Representative

Teleperformance

09.2022 - 01.2024

Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Bachelor of Science - INDUSTRIAL TECHNOLOGY

COTABATO STATE UNIVERSITY

Cotabato City, Autonomous Region In Muslim Mindanao, Philippines

04.2001 -

Skills

Complaint resolution

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Timeline