AKIYARA ECALLA
STO TOMAS
Summary
Proven Client Service Associate at BDO Unibank Inc., adept in CRM and demonstrating exceptional empathy, enhanced client retention through proactive service and meticulous transaction processing. Excelled in issue resolution, bolstering satisfaction and service standards. Expertise in data entry and interpersonal communication underpins professional achievements.
Overview
5
5
years of professional experience
Work History
Client Service Associate
BDO Unibank Inc.
08.2019 - 01.2025
- Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
- Assisted in the retention of high-value clients through proactive communication and exceptional service delivery.
- Ensured timely processing of transactions, reducing errors and improving overall client satisfaction levels.
- Maintained accurate client records, allowing for efficient tracking of account activity and personalized service delivery.
Education
Bachelor of Science - Business Economics
UNIVERSITY OF SOUTHEASTERN PHILIPPINES
Davao City, Province Of Davao Del Sur, Philippines06-2018
Skills
- Empathy and patience
- Issue resolution
- Performance metrics analysis
- Data entry proficiency
- Professionalism and etiquette
- Strong interpersonal skills
- Customer support
- Client relations
- Complaint handling
- Customer education
- Customer service
- Customer relationship management (CRM)
Running
There's so many reasons why people run, before my reasons are to improve my physical and mental health but now I run with a purpose. I run make friends, I run to capture good sunset and sunrise, I run to be with the people I love, I run to motivated others and most importantly I run to change my whole life.
Timeline
Client Service Associate
BDO Unibank Inc.
08.2019 - 01.2025
Bachelor of Science - Business Economics
UNIVERSITY OF SOUTHEASTERN PHILIPPINES
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