Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Akiko Zenaida Dulay

Akiko Zenaida Dulay

Davao City, Davao Del Sur

Summary

Adept at workflow optimization and leading teams, I significantly enhanced operational efficiency at Franklin Baker. My expertise in data analysis and commitment to quality assurance drove substantial improvements in production output and safety standards. Leveraging lean practices, I fostered a culture of continuous improvement and operational excellence.

Overview

10
10
years of professional experience

Work History

Supervisor of Operations

Franklin Baker
06.2020 - 12.2024

Established work flow by monitoring steps of the process.

  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Established work flow by monitoring steps of the process.
  • Setting process variables and ensuring that Critical Control Points (CCP) and Operational Prerequisite Programs (OPRP) of the equipment are within the limits to ensure Food Safety and First Time Quality (FTQ)
  • Monitoring and directing of manpower allocation to support desiccated operations
  • Implementing Operational Excellence initiatives that will result to cost and waste reduction.
  • Provides an updated manufacturing output by analyzing the data shared at the shop floor on a timely manner.
  • Lead subordinates, processes, and technologies involved in the aseptic processing of coconut water
  • Conducts basic to complex Root Cause Analysis to respond and prevent issues in the processing area.
  • Analyzes daily production output to prevent any delay to the target and prepare for a catch up plan.
  • Leads and ensures that the plant GMP, HACCP, Food Safety, BRCGS, FSMS, and QMS is implemented up to the shop floor by constantly verifying OPRPs, PRPs, and Critical Control Points.
  • Technical Lead in the aseptic line process that will cater to customer requirements and deliverables.
  • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications and content, benchmarking state-of-the-art practices

Superintendent

Franklin Baker
06.2022 - 12.2022
  • Established successful procedures for day-to-day operations and long-term planning.
  • Ensures that the designated shift will be managed to deliver an end-to-end operation.
  • Oversee all aspects of production from procurement to processing lines per manufacturing section correlating on the target volume on a shift basis which will (a) translate the efficiency of the processes and equipment and (b) maintain optimal quality of all finished products
  • Consolidate and analyze all reports of the overall production’s performance and output to be further relayed during monthly and quarterly management reviews.
  • Provide technical trainings to subordinates and line supervisors/foremen based on Training Needs Analysis that would enhance and hone the skills of manufacturing personnel particularly on the aspect of Operational Excellence (cost and waste initiatives and overview on lean manufacturing)
  • Act as focal person during Food Safety System Audits - Food Safety Management System (FSMS), Quality Management System (QMS), Halal Assurance Management System (HAMS), Customer/Supplier Audits, and the like
  • Review manufacturing section’s documents, records, and procedures to sustain compliance on Food Safety Audits and Certifications

Work Study Student

Undergraduate Feasibility Study
06.2017 - 02.2018
  • Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
  • Organized research materials, maintaining a well-ordered workspace conducive to productivity.
  • Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
  • Streamlined project workflow, optimizing team efficiency through development of detailed scheduling and tracking systems.
  • Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.

Intern

Macondray Plastics (MacPlas) Products, Inc.
05.2017 - 06.2017
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines
  • Prepared project presentations and reports to assist senior staff
  • Exposed in technical services, quality assurance, and destructive/non-destructive testing for finished plastic products and incoming raw materials
  • Assigned in the manufacturing department through monitoring equipment capacity to attain daily production volume and quality specifications

Intern

Philippine-Japan Active Carbon (PJAC) Corporation
04.2017 - 05.2017
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Sorted and organized files, spreadsheets, and reports.
  • Exposed in the procurement of raw materials, laboratory techniques, and production department from processing of coconut shells into activated carbon as finished product that will be further analyzed based on the desired customer or stakeholder’s specifications
  • Analyzed problems and worked with teams to develop solutions.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.

Work Study Student

Undergraduate Research Study
06.2015 - 10.2015
  • Compiled and analyzed data to produce reports.
  • Utilized strong time management skills to balance multiple responsibilities effectively while maintaining high-quality results.
  • Engaged actively in professional development opportunities, continuously seeking to improve and grow in the work-study role.

Education

Bachelor of Science - Chemical Engineering

Ateneo De Davao University
04-2018

Skills

  • Workflow optimization
  • Operational planning
  • Task delegation
  • Equipment management
  • Workforce planning
  • Lean practices implementation
  • Performance monitoring
  • Data analysis
  • Quality assurance

    Safety procedures

Additional Information

Trainings on: Basic Supervisory Skills and Leadership Training • Basic Occupational Safety and Health (BOSH) Training • ISO 18001 (OSH Management System) • HACCP • Halal Training • Halal Assurance Management System (HAMS) • Mondelez Capability Training on Sanitation • Food Safety Basics • Involvement in thermal validation activities • Fair Trade Nuts Production Standards Training • ISO 9001:2015 Quality Management System (QMS) • ISO 22000:2018 Food Safety Management System (FSMS) • BRCGS Food Safety Global Standard • Integrated Management System (IMS) Course Training • Involvement in PISO Projects for cost/waste reduction • Training of Trainer’s Program • Foreign Body Management: Food Safety & Quality Consideration, Nestle Management Approach – Aug 2021 • Standard Work • 8 wastes • 7S Standards • Root Cause Analysis • Lean Six Sigma Fundamentals • Excellence in Maintenance (EXIM)

Timeline

Superintendent

Franklin Baker
06.2022 - 12.2022

Supervisor of Operations

Franklin Baker
06.2020 - 12.2024

Work Study Student

Undergraduate Feasibility Study
06.2017 - 02.2018

Intern

Macondray Plastics (MacPlas) Products, Inc.
05.2017 - 06.2017

Intern

Philippine-Japan Active Carbon (PJAC) Corporation
04.2017 - 05.2017

Work Study Student

Undergraduate Research Study
06.2015 - 10.2015

Bachelor of Science - Chemical Engineering

Ateneo De Davao University
Akiko Zenaida Dulay