Ajell Jerome Lemuel Saliba

Published, optimized, and managed a book portfolio on Amazon Kindle Direct Publishing (KDP), which included both print and eBook editions.

To increase exposure and ranks on Amazon search, we conducted extensive keyword research and category analysis.

Created and executed effective book listings that included optimized titles, subtitles, descriptions, and backend keywords.

To increase conversion rates, we used A/B testing for cover designs and descriptions.

Monitored sales statistics, ad performance (if utilizing Amazon Ads), and market trends to inform strategic decisions.

Managed and optimized Sponsored Products, Sponsored Brands, and Sponsored Display campaigns across different ASINs, resulting in targeted ACoS and higher ROAS.

Keyword research, bid changes, and performance analysis were carried out utilizing programs such as Amazon Ads Console, Helium 10, and Excel.

Created data-driven ad strategies to increase CTR, CVR, and overall ad efficiency.

Collaborated with content and design teams to match ad wording and creatives to campaign objectives.

Weekly reports and insights were provided to help drive marketing strategies and inventory planning.

• Led a team to ensure quality standards were met, enhancing customer satisfaction through effective communication.
• Implemented quality assurance processes that improved service delivery and reduced errors.
• Conducted regular training sessions to improve team performance and adherence to quality standards.

• Provided exceptional customer service while ensuring compliance with quality assurance protocols.
• Developed strategies to improve customer interactions, resulting in increased satisfaction scores.
• Collaborated with team members to identify areas for improvement in service delivery.

• Managed customer accounts with a focus on resolving issues efficiently and maintaining high-quality service.
• Utilized marketing strategies to enhance customer engagement and retention.
• Analyzed customer feedback to implement improvements in account management processes.

• Delivered excellent customer support by effectively managing inquiries and complaints.
• Employed creative problem-solving techniques to resolve complex issues promptly.
• Maintained detailed records of customer interactions to ensure consistent service quality.

• Handled collections with professionalism, ensuring compliance with company policies and regulations.
• Negotiated payment plans that balanced company objectives with customer needs.
• Enhanced collection processes through strategic planning and execution.

• Provided technical support to customers, resolving issues with patience and expertise.
• Conducted troubleshooting sessions that improved product usability and customer satisfaction.
• Collaborated with cross-functional teams to enhance technical support services.