Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ajeet Sinha

Antipolo

Summary

Results-driven professional with a proven track record of driving sustainable revenue growth through strategic planning, in-depth market analysis, and exceptional client relationship management. Skilled in identifying and capitalizing on new business opportunities across diverse markets, negotiating high-value deals, and leading cross-functional teams to consistently exceed ambitious performance and revenue targets. Adept at aligning business objectives with actionable strategies that optimize operations and maximize ROI. Recognized for a strong work ethic, sharp analytical mindset, and a methodical, detail-oriented approach that ensures timely and error-free project execution. Known for fostering long-term client relationships, building team cohesion, and delivering measurable results in fast-paced, high-pressure environments.

Overview

16
16
years of professional experience

Work History

VP of Sales and Business Development

Auspicia Inc
10.2024 - Current
  • Led national sales strategy and business development efforts, resulting in a 5% increase in pharmaceutical product revenue in last five months across key therapeutic areas.
  • Expanded market share through strategic partnerships with hospitals, healthcare providers, and distributors, securing contracts and improving product penetration in target regions.
  • Directed the launch of 4 new products, collaborating with R&D, regulatory, and marketing teams to ensure successful market entry and rapid adoption by key prescribers.
  • Built and scaled a high-performing sales force, enhancing field effectiveness through training programs, CRM integration, and KPI-driven performance management—leading to a 10% improvement in sales productivity.
  • Developed and executed long-term growth strategies based on market intelligence, competitor benchmarking, and patient need assessments, positioning the company as a leader in [specific therapeutic area, e.g., oncology, cardiology].

Business Development Head

Outwit Inc
06.2022 - 10.2024
  • Led strategic growth initiatives that resulted in a 30%+ increase in annual revenue, by expanding into new markets and securing high-value partnerships across Asia.
  • Developed and executed a scalable sales and partnership strategy, successfully closing deals worth over $5 million and building a robust pipeline of long-term clients.
  • Built and managed a high-performing business development team, including hiring, training, and mentoring, which contributed to a 20% increase in conversion rates year-over-year.
  • Collaborated with cross-functional departments (Marketing, Product, Operations) to align business goals, streamline the client onboarding process, and reduce sales cycles by 30%.
  • Introduced data-driven decision-making tools and performance KPIs, improving lead qualification accuracy and boosting team productivity by 35%.

Account / Relationship Manager

Outwit Inc
09.2020 - 05.2022
  • Managed a portfolio of key client accounts worth over $10 million, consistently achieving a 95%+ client retention rate through proactive relationship management and tailored service delivery.
  • Identified upselling and cross-selling opportunities, contributing to a 20–30% increase in account revenue year-over-year through strategic client engagement.
  • Acted as the primary point of contact for high-value clients, resolving complex issues efficiently and maintaining a client satisfaction rating of 90%+.
  • Collaborated with internal teams (sales, product, and support) to ensure seamless client onboarding, delivery, and issue resolution, resulting in improved customer lifetime value (CLV).
  • Prepared and presented quarterly business reviews (QBRs) and performance reports, strengthening client trust and reinforcing long-term partnerships.

Senior Analyst

ACCENTURE
01.2020 - 08.2020
  • To provide Level 1 to Level 3 support services to clients for various Products Verticals - Shopping, Devices & Contents, Payments, Search and Virtual Reality
  • The services are offered for wide range of products that are primarily based on Java and Android platforms
  • Test and support actions across various multimodal clients platforms and provide 24
  • Rigorously test actions to ensure meet clients expectations with regards to quality, integrity, ease to use, customer experience and various policies, such as legal, security and community
  • Providing client support and must notate bugs, edge cases, finding and share this information with multiple teams, stakeholders and with the clients
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
  • Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.

Customer Success Manager

SUPERANTS INC.
01.2019 - 01.2020
  • Managed a portfolio of 7 high-value clients, achieving a 95%+ retention rate by driving engagement, adoption, and measurable success outcomes.
  • Onboarded and trained new clients, accelerating time-to-value by 30% through customized implementation plans and proactive check-ins.
  • Acted as the voice of the customer, collaborating with product and support teams to address feedback and deliver improvements, resulting in a 20% increase in customer satisfaction (CSAT).
  • Led QBRs and strategic account reviews, identifying upsell and expansion opportunities that contributed to additional revenue.
  • Built scalable success workflows and playbooks, reducing churn risk and improving team efficiency by 25% across the customer lifecycle.

Assistant Manager – CSR & Business Development

Superants INC
07.2017 - 01.2019
  • Utilized strong problem-solving skills to quickly identify root causes of customer complaints and develop appropriate solutions.
  • Assisted with the development of training materials for new hires as well as refresher courses for existing employees.
  • Handled escalated calls from customers who had unresolved issues from previous contacts, resolved disputes amicably whenever possible.
  • Negotiated contracts with suppliers or partners in order to secure better terms.
  • Developed relationships with key stakeholders in the industry to expand client base.
  • Provided strategic recommendations for pricing structures, promotional activities, partnerships and other initiatives.

Operations Manager

PMR HOTEL
07.2016 - 06.2017
  • Oversaw daily operations across all hotel departments (front office, housekeeping, F&B, and maintenance), ensuring smooth coordination and a consistent guest experience rated 90%+ in satisfaction surveys.
  • Implemented operational SOPs and cost-control measures, reducing overhead expenses by 15% while maintaining service quality and staff productivity.
  • Led a team of 6 department heads and 70 staff, fostering a culture of accountability and service excellence, resulting in a 20% improvement in staff retention and performance.
  • Managed guest escalations and VIP requests, ensuring swift resolution and personalized service that contributed to a 25% increase in repeat bookings.
  • Collaborated with sales and marketing teams to support promotional campaigns and optimize occupancy, boosting RevPAR (Revenue per Available Room) by 18% year-over-year.

Assistant Front Office Manager

PMR HOTEL
06.2015 - 06.2016
  • Supervised front office operations, including check-ins, check-outs, and reservations, ensuring smooth workflows and maintaining a 95%+ guest satisfaction score.
  • Led and trained a team of 7 front desk staff, improving service quality and efficiency, which resulted in a 30% reduction in guest wait times.
  • Resolved escalated guest concerns and service issues promptly and professionally, enhancing the overall guest experience and contributing to positive online reviews.
  • Coordinated with housekeeping, maintenance, and other departments to ensure seamless daily operations and high service standards across the property.
  • Monitored front office budgets, billing, and cash handling procedures, ensuring 100% compliance with financial and audit standards.

Customer Service Executive

HSBC
08.2010 - 06.2012
  • Handled 80–100 customer interactions daily via phone, email, and chat, maintaining a customer satisfaction (CSAT) score of 90%+ through effective and empathetic communication.
  • Resolved customer complaints and queries efficiently, reducing average resolution time by 30% and improving first-contact resolution (FCR) rates.
  • Provided product/service guidance and technical support, contributing to a 20% reduction in ticket escalations and increasing customer retention.
  • Collaborated with cross-functional teams (sales, logistics, tech support) to ensure seamless service delivery and timely issue resolution.
  • Maintained accurate records of customer interactions using CRM tools like [e.g., Salesforce, Zendesk, Freshdesk], ensuring consistency and data-driven follow-ups.

Front Office Associate

Marriot Hotel
04.2009 - 07.2010
  • Greeted and assisted an average of 100+ guests daily, delivering exceptional customer service and ensuring a welcoming and professional front-desk experience.
  • Handled check-ins, check-outs, and reservations efficiently using [Hotel Management Software, e.g., Opera, IDS], reducing guest wait times by 25%.
  • Resolved guest inquiries and issues promptly, maintaining a 90%+ satisfaction rating and contributing to positive online reviews and repeat visits.
  • Coordinated with housekeeping, concierge, and other departments to ensure smooth day-to-day operations and a seamless guest experience.
  • Maintained accurate records and managed billing procedures, ensuring zero discrepancies and upholding company standards for financial accuracy.

Education

Bachelor of Science - Biology

Cagayan State University
Tuguegarao City, Province Of Cagayan, Philippines
05-2015

Higher National Diploma Certificate - Aviation, Hospitality, Business And Tourism Management

Edexcel, UK
Hyderabad
03-2009

High School Diploma -

Army Public School
Hyderabad
03-2007

Skills

  • Team leadership
  • Effective team contributor
  • Negotiation expertise
  • New business development
  • Territory management
  • Operations management
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Operations oversight
  • Workflow optimization
  • Cost reduction

Languages

Hindi
English

Timeline

VP of Sales and Business Development

Auspicia Inc
10.2024 - Current

Business Development Head

Outwit Inc
06.2022 - 10.2024

Account / Relationship Manager

Outwit Inc
09.2020 - 05.2022

Senior Analyst

ACCENTURE
01.2020 - 08.2020

Customer Success Manager

SUPERANTS INC.
01.2019 - 01.2020

Assistant Manager – CSR & Business Development

Superants INC
07.2017 - 01.2019

Operations Manager

PMR HOTEL
07.2016 - 06.2017

Assistant Front Office Manager

PMR HOTEL
06.2015 - 06.2016

Customer Service Executive

HSBC
08.2010 - 06.2012

Front Office Associate

Marriot Hotel
04.2009 - 07.2010

Bachelor of Science - Biology

Cagayan State University

Higher National Diploma Certificate - Aviation, Hospitality, Business And Tourism Management

Edexcel, UK

High School Diploma -

Army Public School

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Ajeet Sinha