Ajeet Sinha
Antipolo
Summary
With over 12 years of experience in Customer Service, Marketing, Business Development, and Hotel Management, an expert in high-pressure customer support environments. Known for superior computer skills, telephone etiquette, and commitment to addressing customer concerns with speed, accuracy, and professionalism. Proven track record in leveraging data for strategic marketing, managing diverse teams, and implementing effective business strategies.
Overview
15
15
years of professional experience
Work History
Head of Marketing (iGaming Industry)
OUTWIT INC.
Manila, Metro Manila, Philippines
09.2020 - 02.2024
- Handled brand 1xBet, MK7 & RS8 for India and Thailand markets.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Collaborated with sales teams to develop integrated promotional campaigns that increased overall revenue growth.
- Conducted comprehensive market research to identify emerging trends and capitalize on new opportunities.
- Enhanced customer engagement with targeted social media strategies and content creation.
- Mentored junior staff members, providing guidance in professional development and fostering a collaborative team environment within the department.
- Improved lead generation efforts by implementing targeted inbound marketing strategies that attracted high-quality prospects.
- Spearheaded the creation of compelling collateral materials that effectively communicated the brand''s value proposition.
- Launched a successful email marketing campaign that grew subscriber base while maintaining low unsubscribe rates.
- Led a team of marketing professionals for successful product launches and promotions.
- Drove business growth by forging strategic alliances with complementary organizations to expand reach into new markets.
Senior Analyst
ACCENTURE
01.2020 - 08.2020
- To provide Level 1 to Level 3 support services to clients for various Products Verticals - Shopping, Devices & Contents, Payments, Search and Virtual Reality
- The services are offered for wide range of products that are primarily based on Java and Android platforms
- Test and support actions across various multimodal clients platforms and provide 24
- 5 assistance to client
- Rigorously test actions to ensure they meet clients expectations with regards to quality, integrity, ease to use, customer experience and various policies, such as legal, security and community
- Providing client support and must notate bugs, edge cases, finding and share this information with multiple teams, stakeholders and with the clients
CSR & Markeng Manager (iGaming Industry)
SUPERANTS INC.
BGC
01.2019 - 01.2020
- Handled brands Dafabet, Sikwin & Gowin for India, Thailand, Vietnam and Indonesia markets.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
Assistant Manager Marketing (iGaming Industry)
Superants INC
BGC
02.2018 - 01.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Operations Manager
PMR HOTEL
India
10.2016 - 01.2018
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Fully responsible for all aspects of all departments
- Support and work with all Head of Departments in all aspects of running this hotel
- Ensure the premises are in operative condition as per category of the unit to receive & serve the guests
- Conduct regular operations team meeting with all the HOD daily/weekly to discuss routine operational matters, sales targets for their feedbacks and acon taken for service recovery and also any staff issues
- Monitor the purchase / indent/requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors/suppliers etc)
- Inspecting all department with their respective Manager's for cleanliness, ambiance, service readiness, staff grooming & hospitality culture
- Perform building weatherization tasks, such as repairing windows, adding insulation, or applying weather-stripping materials
Front Office & Markeng A. Manager
PMR HOTEL
06.2015 - 01.2016
- Developed excellent working knowledge of industry trends and improvements in processes
- Oversee and supervises guest arrivals and departures with the front office executive and duty managers
- Provide high level of customer service and maintain a high profile in the day to day front office operations
- Ensure that personalized service is offered to each and every guest
- Ensures that the pricing policy and internal audit procedures are duly applied
- Supervises the management of debtors group and individual guest invoicing and cash operations.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Customer Service Executive
HSBC
India &HK
08.2010 - 06.2012
- Handled customer billing errors, researching issues in system and working to resolve problems and inconsistencies
- Assisted customers with their queries and problems thru phone call and emails ensuring that Customer's needs where attended at highest standards of service
- Handled customer's complaints and provide solutionwithin the me limit
- Achieved set targets of the firm within the stipulated deadline
- Kept records of customers' transactions including details of inquiries, complaints and acon taken
- Upselling the products
Front Office Associate
Marriot Hotel
India
04.2009 - 07.2010
- Provided assistance in pre-registration and blocking of rooms for reservation
- Welcomed the guests and provided assistance in accordance with the policy of the company
- Thoroughly understand and adheres to proper credit check cashing and cash handling policies and procedures
Education
Cagayan State University
01.2015
Higher National Certificate - Aviation, Hospitality, Business and Tourism Management
Edexcel, UK
01.2009
High School Diploma -
Army Public School
01.2007
Skills
- LEADERSHIP
- TEAM PLAYER
- RELIABLE
- GREAT COMMUNICATOR
- MICROSOFT
- Advertising Campaigns
- Mobile marketing
- E-commerce strategy
- Product marketing
- CRM Management
- Sales Support
- Customer Service-Oriented
- Strong time management
Languages
Hindi
English
Personal Information
- Date of Birth: 10/02/89
- Nationality: Indian
- Marital Status: Single
References
Sandeep Singh, HCL Technology, 09178205320
Extracurricular Activities
Several awards in Sports, 01/01/12 All India 3rd place in CBSE INTEL Science Exhibition, 01/01/04
Hobbies and Interests
- Traveling
- Cooking
- Hiking
- Sports
Timeline
Head of Marketing (iGaming Industry)
OUTWIT INC.
09.2020 - 02.2024
Senior Analyst
ACCENTURE
01.2020 - 08.2020
CSR & Markeng Manager (iGaming Industry)
SUPERANTS INC.
01.2019 - 01.2020
Assistant Manager Marketing (iGaming Industry)
Superants INC
02.2018 - 01.2019
Operations Manager
PMR HOTEL
10.2016 - 01.2018
Front Office & Markeng A. Manager
PMR HOTEL
06.2015 - 01.2016
Customer Service Executive
HSBC
08.2010 - 06.2012
Front Office Associate
Marriot Hotel
04.2009 - 07.2010
Cagayan State University
Higher National Certificate - Aviation, Hospitality, Business and Tourism Management
Edexcel, UK
High School Diploma -
Army Public School