Hi, I’m
Aizza Kuhh L. Apostol
Cagayan de Oro City
Summary
Experienced executive virtual assistant with expertise in customer support, dispatching, and administrative tasks. Skilled in call handling, CRM management, bookkeeping, invoicing, and legal documentation. Experienced in HVAC dispatching, property management, and maintenance coordination. Adept at trial date monitoring, data entry, and graphic design. Dedicated to efficient service delivery and client satisfaction.
Overview
2021
years of professional experience
Work History
HVAC
HVAC Dispatcher
Job overview
- Coordinating Service Requests:
Receive and process service requests from customers via phone, email, or online platforms. Gather necessary information such as customer details, service requirements, and scheduling preferences. - Scheduling and Dispatching: Schedule service appointments based on customer preferences and resource availability.
- Customer Communication: Keep customers informed about the status of their service requests or deliveries. Provide updates on estimated arrival times, delays, or any changes to the schedule. Address customer inquiries, concerns, or complaints promptly and professionally.
- Documentation and Record-Keeping: Maintain accurate records of any data, service requests, appointments, and interactions with customers. Update databases, service logs, and tracking systems with relevant information such as job details, customer feedback, and resolution status.
Executive Virtual Legal Assistant
Executive Virtual Legal Assistant
Job overview
- Manages both incoming and outgoing calls
- Provides assistance to new and existing clients regarding their questions and issues
- Oversees CRM tasks using Clio platform
- Monitors trial dates for any potential changes
- Performs data entry tasks
- Creates graphic designs as per Mr
- Brownlee's requests
- Handles minor bookkeeping and accounting responsibilities, including invoicing clients and following up on unpaid bills
- Manages administrative duties such as calendar scheduling, appointment coordination, inbox, and file organization
- Prepares draft retainers and court documents for approval
- Submits documents through Mdec filing system
- Utilizes casesearch.com for case-related inquiries
- Contacts court clerks to inquire about case matters
- Makes calls and requests for discoveries from SAOs
Dispatcher and Scheduling Assistant
Dispatcher and Scheduling Assistant
Job overview
- Creating detailed work orders for both electrical and plumbing concerns, streamlining the operational process for the tradesmen
- Meticulously managed the Birdseye platform, curating and responding to customer reviews to enhance the company's online reputation
- Handle the intricate task of appointment setting for tradesmen, proficiently managing schedules for both electrical and plumbing services to optimize efficiency
- Provides after-hour call service, addressing inquiries and concerns for both electrical and plumbing services, ensuring a seamless customer experience
- My role involves proficient data entry tasks, ensuring accuracy and completeness in recording essential information related to services, appointments, and customer interactions
- Handle both inbound and outbound calls, fostering positive communication with customers, addressing queries, and facilitating effective coordination between the company and its clientele
Property Management Virtual Assistant
Property Management Virtual Assistant
Job overview
- Coordinate and Monitor Vendor Appointments through Work Orders
- Upload Vendor Invoices and Client Insurance Documents onto CRM (Appfolio)
- Respond to Email Queries
- Input Data
- Dispatch Surveys to Tenants via Email
- Update Appfolio with Details of Newly Acquired Tenants
- Evaluate Applicants in compliance with California Tenant Screening Regulations
- Manage Social Media Presence
- Create Graphics for Email Campaigns and Posts using Canva
- Share these Events on Social Media Platforms, Primarily Facebook
Executive Virtual Assistant
Executive Virtual Assistant
Job overview
- Overseeing Social Media Platforms (Facebook, Instagram, and LinkedIn)
- Creating Visual Content for Email Campaigns and Posts using Canva
- Posting Upcoming Events on Eventbrite for Coaching, Events, Mentoring, and Collaborative Sessions
- Entering Data
- Executing Email Campaigns via MailChimp
- Handling Administrative Responsibilities like Calendar Coordination, Inbox Organization, Meeting Minute Taking, and more!
- Transcribing Videos from Individual Coaching Sessions
- Monitoring Participants' Engagement, Assignments, and Tasks during the 5-day Speaking Challenge
Maintenance Response Specialist
Maintenance Response Specialist
Job overview
- Responsible for efficiently coordinating maintenance responses, ensuring that all tasks are addressed promptly and by established protocols
- Taking charge of both general and Fixed Asset (FA) invoicing, I meticulously handle the invoicing process to guarantee accuracy, completeness, and timely submission
- Actively engage in tracking and managing Property Meld, utilizing a systematic approach to streamline processes and enhance overall efficiency
- Take the lead in organizing and managing the Maintenance Inbox, ensuring that all communications are categorized, prioritized, and addressed promptly
- Demonstrate a commitment to excellence by taking ownership of the estimate follow-through process, ensuring that all maintenance estimates are meticulously tracked and concluded to meet established standards
CARiD, Support Zebra
Chat and Email Support Representative
01.2017 - 01.2021
Job overview
- Company Overview: https://aizzakuhh.wixsite.com/my-site-1
- Conducting Live Chat for Customer Service and Sales Inquiries
- Conducting Research on Products
- Inputting Data
- Offering Email-Based Support
- Supplying information about the Status of Clients' Online Orders
- Aiding Customers with various aspects of their Online Orders, including Returns, Exchanges, Tracking, Status Updates, Lost Packages, Cancellation Refunds, and Warranty Inquiries
- Https://aizzakuhh.wixsite.com/my-site-1
Education
Cagayan De Oro Bugo School of Arts And TradesCOBSAT
Vocational from Hotel And Restaurant Service
04-2009
Skills
- Executive Virtual Assistance
- Executive Virtual Legal Assistance
- Dispatch and Appointment Setting
- Graphic Design and Video Editing
- Product Research
- Calendar Management
- Chat and Email Support
- Customer Service
- Lead Generation
- Data Entry
Online Portfolio
https://aizzakuhh.wixsite.com/my-site-1
Timeline
Chat and Email Support Representative
CARiD, Support Zebra
01.2017 - 01.2021
HVAC Dispatcher
HVAC
Executive Virtual Legal Assistant
Executive Virtual Legal Assistant
Dispatcher and Scheduling Assistant
Dispatcher and Scheduling Assistant
Property Management Virtual Assistant
Property Management Virtual Assistant
Executive Virtual Assistant
Executive Virtual Assistant
Maintenance Response Specialist
Maintenance Response Specialist
Cagayan De Oro Bugo School of Arts And Trades
Vocational from Hotel And Restaurant Service
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