Aiza Isabel Fernandez

I worked under the pre-admittance department and part of my task is to make sure that patients are financially cleared before their appointment. I used different portals to obtain authorization, benefits and eligibility. I do outbound call to patient, surgery scheduler, doctor's office and insurances if the information is not available.

Called different payers to obtain the status of the claim. Put codes based on the status if its paid or denied. Send appeals once the claim got denied.

I've handled Metro by T-mobile. My role as a CSR is to provide the best customer service experience by resolving customer's concerns in a timely manner, answering general inquiries, process payment, offer phones and plans that will fit their budget and resolving technical concerns.

My role is to save the customer from cancelling their account by offering plans and devices.

I've handled DirevTV and AT&T. My role as a CSR is to provide the best customer service experience by resolving concerns in a timely manner, answering general inquiries, process payment, offer phones and plans that will fit their budget and resolving technical concerns.