AIVELYN C. SUMALINOG
Mandaue City
Summary
Results-oriented Branch Head with expertise in achieving daily quotas and enhancing customer satisfaction. Specialises in delivering customised product solutions and managing transactions efficiently, with experience in high-pressure environments and effective time management.
Overview
11
11
years of professional experience
Work History
Branch Head
Palawan Group of Companies
01.2025 - Current
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Kept the organisation in compliance with regulations and internal requirements.
- Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
- Developed and implemented strategies to increase sales and profitability within the branch.
Branch Assistant
Palawan Group of Companies
02.2016 - 12.2024
- Presented company products and services to customers for optimal satisfaction.
- Calculated customer receipts and processed cash payments efficiently.
- Reviewed daily performance metrics to maintain consistent quota achievement.
- Tallied all records provided by Banko Sentral.
Cashier
Cebo Development Corporation
07.2015 - 12.2015
- Processed high-volume credit and cash transactions using Point Of Sale (POS) systems, maintaining smooth operations during peak hours.
- Managed money handling and transactions to ensure accurate cash flow and customer satisfaction.
- Coordinated assistance for customer special requests, enhancing overall shopping experience in retail environment.
Education
Bachelor of Science - Office Administration
Trinidad Municipal College
Trinidad, Bohol01-2015
High School -
Panghagban High School
Panghagban, Buenavista01-2009
Elementary -
Panghagban Elementary School
Panghagban, Buenavista01-2005
Skills
- Quota achievement
- Customer relationship management
- Data-driven decision-making
- Transaction processing
- Attention to detail
- Problem solving
- Team leadership
Personal Information
- Age: 33
- Height: 5'1"
- Weight: 48 kg
Timeline
Branch Head
Palawan Group of Companies
01.2025 - Current
Branch Assistant
Palawan Group of Companies
02.2016 - 12.2024
Cashier
Cebo Development Corporation
07.2015 - 12.2015
Bachelor of Science - Office Administration
Trinidad Municipal College
High School -
Panghagban High School
Elementary -
Panghagban Elementary School