Aissa Rowena Legaspi
Customer Service (+8 Years Experience)
Ligao City, Albay
Summary
Hardworking, dedicated and passionate job seeker with strong organizational skills eager to secure any entry-level position. Ready to help team achieve company goals. Offering excellent communication and good judgment.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Online ESL Tutor
Engoo
Albay, Philippines
02.2019 - Current
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Test student’s level in the beginning of the lesson especially to trial classes or new students͘.
- Help students improve their ability to speak, read and write through
individual / one-on-one lessons͘ - Proactively correct student’s mistake and praise / reward them for
their achievement͘ - Write an effective and constructive feedback lesson notes after
every lesson͘
Front Desk Receptionist / Admin Assistant
Coral Bay Resorts
Manama, Bahrain
06.2016 - 06.2018
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Membership Sales Consultant
Fitness First
Manama, Bahrain
04.2015 - 03.2016
- Drove team revenue totals by bringing in top sales numbers.
- Initiated effective sales techniques and drove product sales.
- Updated sales strategies and marketing channels to increase overall profitability.
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Networked at events and by phone to expand business profits and revenues.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Contacted customers to follow up on purchases and suggest additional purchase options.
- Set up appointments with potential and current customers to promote new products and services.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Implemented brand marketing and sales campaigns.
- Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
- Proactively managed client correspondence and recorded tracking and communications.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
Waitress / Barista
Le Chocolat Café and Restaurant
Riffa, Bahrain
03.2014 - 03.2015
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Barista
Seattle’s Best Coffee / Coffee Masters Inc.
Laguna, Philippines
09.2012 - 10.2013
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Updated specials board display to boost sales.
- Maintained regular and consistent attendance and punctuality.
- Prioritized drink requests while managing interruptions.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Complied with standards for merchandising, stocking and storing product.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Cashier
SM / Metro Manila Shopping Mecca Corp.
Laguna, Philippines
03.2009 - 01.2011
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Greeted customers entering store and responded promptly to customer needs.
- Tallied cash drawer at beginning and end of each work shift.
- Processed customer refunds and exchanges according to established guidelines.
- Worked flexible schedule and extra shifts to meet business needs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Reviewed new promotions and monitored price changes.
- Collected and authorized payments of guests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Associate in Computer Technology - Computer Technology
Rizal Technological University
Mandaluyong, Philippines 06.2002 - 03.2004
High School Diploma -
Mayon Institute of Science And Technology
Albay, Philippines 06.1998 - 03.2002
Skills
Complaint resolution
undefinedTimeline
Online ESL Tutor
Engoo
02.2019 - Current
Front Desk Receptionist / Admin Assistant
Coral Bay Resorts
06.2016 - 06.2018
Membership Sales Consultant
Fitness First
04.2015 - 03.2016
Waitress / Barista
Le Chocolat Café and Restaurant
03.2014 - 03.2015
Barista
Seattle’s Best Coffee / Coffee Masters Inc.
09.2012 - 10.2013
Cashier
SM / Metro Manila Shopping Mecca Corp.
03.2009 - 01.2011
Associate in Computer Technology - Computer Technology
Rizal Technological University
06.2002 - 03.2004
High School Diploma -
Mayon Institute of Science And Technology
06.1998 - 03.2002
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