Aislyn Vina G. Pangilinan
Program Specialist
San Pedro Laguna
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Program Specialist
Asurion
Sta Rosa
01.2021 - Current
- Handling inbound escalated calls.
- Reviews in depth warranty coverage
- Determines and assessing the customer's claim if needing further escalation
- Providing update on the customer's unresolved claim(s)
- Collaborating with other department in providing a resolution for the customer
- Worked alongside other professionals to outline and implement program plans and objectives.
Technical Support Representative
Asurion
Sta Rosa
08.2018 - 06.2021
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
Customer Service Representative
Asurion
Sta Rosa
07.2017 - 04.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
Technical Support and Customer
Concentrix
Sta.Rosa
03.2015 - 03.2017
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Passionate about learning and committed to continual improvement.
Customer Service
Concentrix
Sta Rosa
10.2014 - 03.2015
- Processed customer service orders promptly to increase customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service
Convergys
Alabang
01.2014 - 10.2014
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
kgb_
Sta Rosa
06.2009 - 01.2014
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
Pre-school Teacher
Little Hands Day Care
Binan
06.2007 - 09.2007
- Developed problem-solving and critical-thinking skills by presenting challenges to boost self-esteem and performance.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
Education
Bachelor of Arts - Theology
Filipino Baptist Theological College
Marikina 04.2002 - 04.2007
Skills
Multitasking Abilities
Timeline
Program Specialist
Asurion
01.2021 - Current
Technical Support Representative
Asurion
08.2018 - 06.2021
Customer Service Representative
Asurion
07.2017 - 04.2018
Technical Support and Customer
Concentrix
03.2015 - 03.2017
Customer Service
Concentrix
10.2014 - 03.2015
Customer Service
Convergys
01.2014 - 10.2014
Customer Service Representative
kgb_
06.2009 - 01.2014
Pre-school Teacher
Little Hands Day Care
06.2007 - 09.2007
Bachelor of Arts - Theology
Filipino Baptist Theological College
04.2002 - 04.2007
Similar Profiles
Andre MenefeeAndre Menefee
Tech II 5G Verizon Service Technician at AsurionTech II 5G Verizon Service Technician at Asurion
Christopher NeedhamChristopher Needham
In Store Repair Supervisor at AsurionIn Store Repair Supervisor at Asurion
Kayla JacksonKayla Jackson
Customer Service Representative II at AsurionCustomer Service Representative II at Asurion