Directed retail and consumer teams, evolving into online technical support and credit card services. Implemented cross-skilling strategies for retail teams, boosting product knowledge and service delivery. Actively participated in Leap 4xx core committee, working alongside site leadership to optimize performance in Cebu. Currently involved in reconciliation processes at CIB Merchant Services, ensuring precise financial operations.
Hi, I’m
Aisle Alejandre-Magallon
Associate Payment Lifecycle Manager
Summary
Overview
15
years of professional experience
Work History
JP Morgan Chase & Co.
Associate Payment Lifecycle Manager
11.2023 - Current
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Leveraged data and analytics to make informed decisions and drive business improvements.
JP Morgan Chase & Co.
Team Leader
11.2019 - 10.2023
Job overview
- Promoted as a team leader at 2019 after taking on Interim team lead role successfully and consistently meeting the enterprise goals while working with specialists.
- Joined Capability Council from 2022-Present made changes on how TL/Interim TL Onboarding Process and LeAP Program qualification process
- (CCB Card Services November 2019– October 2023)
JP Morgan Chase & Co.
Telephone Banker
08.2015 - 10.2019
Job overview
- Promoted to Consumer Online technical support after a year from taking in consumer retail calls with exemplary
- Also was able to manage as a peer coach while on this role
- (CCB Retail – COTS [Consumer Online Technical Support] August 2015- October 2019)
JP Morgan Chase & Co.
Telephone Banker
03.2014 - 07.2015
Job overview
- Top Banker 2014
- Servicing deposit accounts
- (CCB Retail Servicing March 2014-July 2015)
Convergys Philippines
Customer Service Representative
05.2013 - 02.2014
Job overview
Chinabank Corporation
Teller Trainee
01.2013 - 04.2013
Job overview
Convergys Philippines
Customer Service Representative
03.2011 - 01.2013
Job overview
Education
University of San Jose Recoletos
Bachelor of Business Administration
03.2011
University Overview
Skills
Service excellence in customer relations
Comprehensive product understanding
Adaptability in technical settings
Culture of continuous improvement
Effective interpersonal communication
Leadership in lean-agile practices
Precision and accuracy focus
Expertise in agile processes
Insightful analytics and visualization techniques
Team management and coaching capabilities
Empowerment of team members
Encouragement of feedback loops
Guidance for career advancement strategies
Skillful prioritization techniques
Commitment to diversity, equity, and inclusion
Timeline
Associate Payment Lifecycle Manager
JP Morgan Chase & Co.
11.2023 - Current
Team Leader
JP Morgan Chase & Co.
11.2019 - 10.2023
Telephone Banker
JP Morgan Chase & Co.
08.2015 - 10.2019
Telephone Banker
JP Morgan Chase & Co.
03.2014 - 07.2015
Customer Service Representative
Convergys Philippines
05.2013 - 02.2014
Teller Trainee
Chinabank Corporation
01.2013 - 04.2013
Customer Service Representative
Convergys Philippines
03.2011 - 01.2013
University of San Jose Recoletos
Bachelor of Business Administration