Aisa Kristel Benalayo
Riyadh
Summary
Experienced customer service professional with a reputation for delivering exceptional hospitality in fast-paced restaurant environments. Skilled in maintaining a welcoming atmosphere and efficiently managing tables to ensure seamless operations. Recognized for strong teamwork and adaptability to meet evolving demands, with a focus on enhancing customer satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
Waitress/Server
Gastronomica Company
09.2024 - Current
- Setting and arranging tables.
- Taking orders and relaying them to kitchen and bar staff.
- Serving food and beverages.
- Providing excellent customer service during their dining experience.
Supervisor
Allegra Cafe & Resto Bar
07.2023 - 2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Store InCharge
Soophoria Cafe
04.2022 - 06.2023
- Responsible for overall operation of the store, ensuring efficiency and productivity.
- Completing assigned daily paperwork, including weekly and monthly inventories, supplies ordering and cash sheets.
- Supervising preparation and positioning of the people, equipment, and product for the shift.
Service Crew/ Cashier
BurgerFI
01.2019 - 01.2021
- Assemble food such as sandwiches, hamburgers, salads and fries.
- Order taking and handling cash register.
- Adheres to proper food handling, sanitation and safety procedures; maintains temperature, maintain appropriate dating, labelling and rotation of all food items.
Horticulturist
Ryu Ji Ito Company
06.2016 - 03.2017
- Plants and propagates bedding plants and performing greenhouse operation.
Service Crew / Cashier
Al-Maousherji Catering Company (McDonalds Restaurant)
09.2011 - 09.2014
- Takes and prepare customer orders, which work as a team player to provide timely service in courteous and cheerful manner; Packages takeout food or serving customer at tables.
- Handling food production (preparation of food, condiments, cooking, and packaging).
Service Crew
KFC
10.2010 - 04.2011
- Responsible for taking orders from restaurant patrons and delivering food to them.
Service Crew / Cashier
Jollibee
02.2009 - 09.2009
- A main responsibility is to take customer orders and process payments. They may also work on preparing and expediting food orders.
- Dealing with customer feedback with a positive attitude.
- Regular Sanitation.
- Lending a hand to different store areas whenever it is needed.
Bagger
SM Supermarket
06.2008 - 11.2008
- Responsible for packing items into paper, plastic, or reusable bags for checkout lanes in retail or grocery store.
Education
Caregiver Academy -
Uha Caregiver Academy
04.2024
BSBA - Marketing Management
Liceo de Cagayan University
01.2018
Nursing Assistant - undefined
Philippine Women’s University
03.2007
Secondary - undefined
Libona National High School
Libona, Bukidnon03.2005
Elementary - undefined
San Jose Elementary School
Libona, Bukidnon03.2000
Skills
- Supervisory role
- Customer service
- Food production
- Register handling
- Team player
- Responsible
- Reliable
- Dependable
Timeline
Waitress/Server
Gastronomica Company
09.2024 - Current
Supervisor
Allegra Cafe & Resto Bar
07.2023 - 2024
Store InCharge
Soophoria Cafe
04.2022 - 06.2023
Service Crew/ Cashier
BurgerFI
01.2019 - 01.2021
Horticulturist
Ryu Ji Ito Company
06.2016 - 03.2017
Service Crew / Cashier
Al-Maousherji Catering Company (McDonalds Restaurant)
09.2011 - 09.2014
Service Crew
KFC
10.2010 - 04.2011
Service Crew / Cashier
Jollibee
02.2009 - 09.2009
Bagger
SM Supermarket
06.2008 - 11.2008
BSBA - Marketing Management
Liceo de Cagayan University
Nursing Assistant - undefined
Philippine Women’s University
Secondary - undefined
Libona National High School
Elementary - undefined
San Jose Elementary School
Caregiver Academy -
Uha Caregiver Academy
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