AIRYL PERTOS
Quezon City, Metro Manila
Summary
Dynamic Public Relations Assistant with proven expertise in crisis management and excellent communication, honed at LSERV CORPORATION - NINOY AQUINO INTERNATIONAL AIRPORT. Skilled in client engagement and adept at fostering positive relationships, significantly boosting customer satisfaction. Demonstrates adaptability and a strong commitment to delivering high-quality public relations strategies, ensuring seamless external relations and event coordination for dignitaries and international partners.
Overview
12
12
years of professional experience
Work History
Public Relations Assistant
LSERV CORPORATION - NAIA
06.2016 - Current
- Oversee, integrate and coordinate all organizational components under its jurisdiction;
- Responsible for the planning, supervision and coordination of all internal and external communications of the Authority; maintain liaison works with publishing and printing agencies and information programs to facilitate and coordinate handling of any agency information program and makes arrangements with information agency for radio time and facilities;
- Responsible for supervising the development and implementation of plans, programs and procedures pertinent to the reception of visiting dignitaries, foreign guests and high government officials;
- Responsible for coordination with external relations with regard to participation in activities carried out by international aviation organizations.
ON-THE JOB TRAINING AS OPERATION ASSISTANT
GLOBAL PINOY TRAVEL TOURS
04.2013 - 05.2013
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Education
Bachelor of Science - Tourism Management
SYSTEM TECHNOLOGY INSTITUTE COLLEGE
Cubao, Metro Manila, Philippines04-2015
Skills
- Client engagement
- Crisis management
- Customer service
- Problem-solving
- Time management
- Reliability
- Excellent communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Public relations
- Task prioritization
Timeline
Public Relations Assistant
LSERV CORPORATION - NAIA
06.2016 - Current
ON-THE JOB TRAINING AS OPERATION ASSISTANT
GLOBAL PINOY TRAVEL TOURS
04.2013 - 05.2013
Bachelor of Science - Tourism Management
SYSTEM TECHNOLOGY INSTITUTE COLLEGE
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