Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
Airona Palot

Airona Palot

Davao City,Davao City, Philippines

Summary

Technical Support Representative skilled in diagnosing and resolving technical issues across multiple platforms. Delivers exceptional customer service through clear communication and effective problem-solving. Improves client satisfaction by utilising targeted troubleshooting techniques and collaborating with technical teams for complex escalations.

Overview

1
1
Language
6
6
years of professional experience

Work History

Technical Support Representative

Teleperformance Philippines
Davao City, Philippines
10.2022 - Current
  • Provided clear and concise step-by-step technical support to guide clients.
  • Performed troubleshooting to identify and resolve technical issues effectively. to identify faults.
  • Asked customers targeted questions throughout troubleshooting to determine smart solutions.
  • Collaborated with technical teams to escalate complex issues and track resolution progress.
  • Negotiated with customers to resolve disputes and maintain positive relationships.

Personal Tutor

Homebased
Davao City, Philippines
04.2020 - 08.2021
  • Conducted comprehensive assessments to identify students' strengths and areas for improvement, tailoring teaching methods accordingly.
  • Provided guidance on time management and study skills, equipping students with tools for academic and personal success.
  • Encouraged critical thinking and problem-solving skills through interactive discussions and practical exercises.

Education

Diploma of Higher Education - Bachelor of Secondary Education

Christian Colleges of Southeast Asia
Ma-a, Davao City
01-2022

Skills

  • Technical troubleshooting
  • Client relationship management
  • Customer service expert
  • Analytical thinking
  • Data Management

Languages

English
Intermediate
B1

Interests

  • I love to make use of my free time crocheting
  • I like to read books and watch drama
  • I am interested in nature trips with my family

Timeline

Technical Support Representative

Teleperformance Philippines
10.2022 - Current

Personal Tutor

Homebased
04.2020 - 08.2021

Diploma of Higher Education - Bachelor of Secondary Education

Christian Colleges of Southeast Asia
Airona Palot