Airene Joyce Saguban
Cotabato City,Philippines
Summary
Experienced Assistant Sales and Customer Service Supervisor skilled in team development and performance enhancement. Achieved high customer satisfaction through effective management and proactive issue resolution. Cultivates a collaborative environment by supporting staff and driving continuous service improvement. Manages complex customer interactions and resolves complaints, ensuring a positive client experience and leveraging feedback for service enhancements.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Asst. Sales and Customer Service Supervisor
Lamsan Inc.
03.2026 - Current
- Managed team of customer service representatives, fostering an environment focused on high-quality client support.
- Achieved outstanding customer satisfaction through effective team management.
- Identified ongoing issues and implemented solutions to maintain optimum service levels.
- Addressed and solved customer issues and complaints without difficulty.
- Dealt with complex and difficult customer complaints calmly and professionally, providing effective solutions for continued customer satisfaction.
- Supervised and observed team activities, offering praise and constructive feedback.
- Created positive working environments by offering support and guidance to staff.
- Closely monitored team performance, identifying improvements and providing extra training to underachievers.
Customer Service Assistant
Lamsan Inc.
11.2019 - 02.2026
- Managed inbound customer service calls, effectively addressing enquiries and resolving issues to maintain high satisfaction levels.
- Engaged with customers through multiple channels, including face-to-face, phone, and email, ensuring consistent service quality.
- Utilised knowledge of products and services to inform customers about features and benefits, aiding in informed purchasing decisions.
- Answered incoming calls and handled customer enquiries to clarify policy and pricing information.
- Processed customer transactions swiftly and accurately, maintaining confidentiality and adhering to data protection guidelines.
- Analysed customer feedback and suggested improvements to products and services, contributing to continuous improvement efforts.
Education
Diploma of Higher Education - Master in Public Administration
St. Benedict of Cotabato
Cotabato City01-2024
Bachelor of Science - Business Administration Major in Marketing Management
Notre Dame University
Cotabato City01-2019
High School
San Vicente Academy
Cotabato City01-2015
Elementary
Sero Central School
Cotabato City01-2011
Skills
- Customer relationship management
- Customer engagement
- Complaint handling
- Conflict resolution
- Feedback implementation
- Data analysis
- Employee training
- Team building
- Attention to detail
- Computer literacy
- Email correspondence
- Contract negotiation
- Customer focus
Certification
- Civil Service Eligibility: Career Service Professional Passer (Professional Level)
Issuing Body: Civil Service Commission (CSC)
Date Passed: May 2025
Timeline
Asst. Sales and Customer Service Supervisor
Lamsan Inc.
03.2026 - Current
Customer Service Assistant
Lamsan Inc.
11.2019 - 02.2026
Diploma of Higher Education - Master in Public Administration
St. Benedict of Cotabato
Bachelor of Science - Business Administration Major in Marketing Management
Notre Dame University
High School
San Vicente Academy
Elementary
Sero Central School