AIREEN TISOY
Quezon City,Philippines
Summary
An experienced customer service representative with 10+ years of experience in the customer service industry. A dedicated person with strong practical and technical skills and great communication ability to adapt to the company culture and flexibility to solve problems.
Overview
2
2
Languages
15
15
years of professional experience
Work History
HR Support Advisor
IBEX Global Solutions
Quezon City
09.2025 - Current
- Developed and maintained strong relationships with clients through regular, meaningful communication, building trust and loyalty.
- Assisting clients with HR related concerns like, timecard corrections, payroll issues, leave credits and benefits, and understanding company policies.
Customer Service Representative
Task Us Philippines
Quezon City
02.2025 - 08.2025
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
CUSTOMER SERVICE REPRESENTATIVE
Concentrix
Quezon City
02.2023 - 12.2023
- Answering queries about the company's products and services, handling complaints and processing orders through chat.
- Developing and documenting knowledge into helpful content.
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance Philippines
Makati City
05.2021 - 11.2022
- Answering queries about the company's products and services, handling complaints and processing orders through a call.
- Developing and documenting knowledge into helpful content.
LEAD CASHIER
Professional Parking Management Corporation
Makati City
11.2015 - 08.2019
- Documenting sales reports, handling customers concerns, evaluating cashiers and valet drivers performance and monitoring the status of the parking facility.
CASHIER
LVV Food Corporation
Pasay City
02.2014 - 02.2015
- Taking and preparing customers orders.
CASHIER
Matt & Mimi Grocery's Store
Calamba, Laguna
06.2011 - 12.2013
- Taking and preparing customers orders.
Education
Bachelor of Science - Agri-Business Management
Polytechnic University of the Philippines
10-2010
Computer Programming -
Aceba System Technology Institute (ASTI)
05-2010
Skills
- Leadership
- Communication
- MS Word
- MS Excel
- Powerpoint
- HR case management
- Conflict resolution
- Complaint handling
LANGUAGES
English
Tagalog
Timeline
HR Support Advisor
IBEX Global Solutions
09.2025 - Current
Customer Service Representative
Task Us Philippines
02.2025 - 08.2025
CUSTOMER SERVICE REPRESENTATIVE
Concentrix
02.2023 - 12.2023
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance Philippines
05.2021 - 11.2022
LEAD CASHIER
Professional Parking Management Corporation
11.2015 - 08.2019
CASHIER
LVV Food Corporation
02.2014 - 02.2015
CASHIER
Matt & Mimi Grocery's Store
06.2011 - 12.2013
Bachelor of Science - Agri-Business Management
Polytechnic University of the Philippines
Computer Programming -
Aceba System Technology Institute (ASTI)