Aira Mae Idio
Summary
Engineering professional with proven ability to innovate and solve complex technical challenges. Known for delivering high-quality solutions and driving team success through effective collaboration, adaptability, and innovative solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Engineer 2 Technical Support, Quote to Book
Emerson Electric Asia, Ltd. - ROHQ
02.2024 - Current
- Responds to support requests from internal and external customers by walking through basic solutions on obtaining the tracking of delivery, order expedite, request for quotation, and order clean ups
- Explains technical information in clear terms to promote better understanding for non-technical users
- Performs root cause analysis of reported invoice disputes to enact corrections
- Tests new software prior to deployment, as part of Tool enhancement program
- Renews Guardian Support and Premium Support subscriptions of customers
- Mentors junior members of the team on best practices in issue resolution techniques
- Acts as backup support for cross function business units
- First to respond to our counterparts whenever there's risk (especially natural disasters) of employees, as part of Business Continuity Management
- Reviews configuration datasheets and validated against customer requirements
- Generated Sales Order, and coordinated with the supplier / factory / other support group to obtain / identify the lead time of a product not readily available on the system
Technical Support Engineer 3, Quote to Book
Emerson Electric Asia, Ltd. - ROHQ
10.2023 - 02.2024
- Validated and checked customer-provided model code for correctness and applicability based on customer specifications and current product offerings
- Collaborated / conducted trainings with cross-functional teams to develop proposals that have combination of different business units
- Determined appropriate supplier, locations to shorten lead time for proposals and orders
- Identified and analyzed project risk impacting cost, schedule and recommended alternatives
- Collated prices from system or price book to generate proposals together with documentation / service
- Generated Sales Order, and coordinated with the supplier / factory / other support group to obtain / identify the lead time of a product not readily available on the system
Technical Support Engineer 2, Quote to Book
Emerson Electric Asia, Ltd. - ROHQ
07.2021 - 10.2023
- Checked for Completeness of Commercial Requirements for Tier 0/1 Orders
- Generated Sales Order, and coordinated with the supplier / factory / other support group to obtain / identify the lead time of a product not readily available on the system
- Validated and calculated pricing system tools
- Performed initial price screening by calculating the final price, based on the system price book and agreement (Delegation of Authority)
- Developed comprehensive work instructions for internal use, improving team knowledge and performance.
QC / R&D Inspector
Accuplas International Corp.
07.2018 - 02.2021
- Inspected the quality of products during operations in accordance with the established specifications and procedures
- Performed solvent purity analysis and solvent retention of products using gas chromatography
- Coordinated with the warehouse & delivery personnel regarding approval or release of finished goods delivery
- Monitored external rejection and its deviation type
Intern
CY Gabriel Commercial
05.2016 - 07.2016
- Provided hands-on assistance in every part of the production, from checking the delivered raw materials up to labeling, and packaging of the soap, including quality assurance of each product
Education
Bachelor of Science - Chemical Engineering
University of Santo Tomas (UST)
06-2017
Skills
- Team player
- Root Cause Analysis
- Data analysis
- Testing materials
- Willingness to learn
- Critical thinking
- Project planning
Certification
- DeltaV System Administration - 7027V (October 2023)
- DeltaV Hardware & Troubleshooting - 7018 (August 2023)
- ISO 9001:2015 Quality Management System Awareness, (February 2020)
- Internal Quality Audit Based on ISO 9001:2015 Standard, (February 2020)
Timeline
Engineer 2 Technical Support, Quote to Book
Emerson Electric Asia, Ltd. - ROHQ
02.2024 - Current
Technical Support Engineer 3, Quote to Book
Emerson Electric Asia, Ltd. - ROHQ
10.2023 - 02.2024
Technical Support Engineer 2, Quote to Book
Emerson Electric Asia, Ltd. - ROHQ
07.2021 - 10.2023
QC / R&D Inspector
Accuplas International Corp.
07.2018 - 02.2021
Intern
CY Gabriel Commercial
05.2016 - 07.2016
- DeltaV System Administration - 7027V (October 2023)
- DeltaV Hardware & Troubleshooting - 7018 (August 2023)
- ISO 9001:2015 Quality Management System Awareness, (February 2020)
- Internal Quality Audit Based on ISO 9001:2015 Standard, (February 2020)
Bachelor of Science - Chemical Engineering
University of Santo Tomas (UST)
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