Aira Mae Cabrera
Santa Maria, Bulacan
Summary
A highly motivated and recent tourism graduate, actively seeking a challenging position that allows to apply academic knowledge and skills in a dynamic work environment. Eager to utilize well-rounded education, excellent communication skills, and dedication to learning in a professional setting. Excited to apply knowledge and passion for the industry, dedicated to ensuring customer satisfaction and promoting the positive reputation of organization.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Food and Beverage | Banquet Service
The Manila Hotel
02.2023 - 04.2023
- Greet patrons, present menus, make recommendations and answer questions regarding food and Beverages.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Housekeeping
The Manila Hotel
02.2023 - 04.2023
- Responsible for cleaning and reporting any safety hazards to homeowner or manager in charge.
- Restocking guestroom amenities like toiletries, drinking glasses, and notepads.
- Followed sanitation and good housekeeping practices.
- Picked up debris and trash and performed basic housekeeping.
- Worked with housekeeping staff to maintain clean, organized room facility.
Clerk
CitiGate Travel Plus
12.2018 - 02.2019
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Managed time efficiently in order to complete all tasks within deadlines. Operate office equipment such as photocopiers and fax machines.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Bachelor of Science - International Tourism And Travel Management
Centro Escolar University
Malolos 08.2019 - 07.2023
Skills
Communication Skills
undefinedCertification
Contact Center Services NCII
References
Available Upon Request.
Timeline
Contact Center Services NCII
04-2024
Food and Beverage | Banquet Service
The Manila Hotel
02.2023 - 04.2023
Housekeeping
The Manila Hotel
02.2023 - 04.2023
Bachelor of Science - International Tourism And Travel Management
Centro Escolar University
08.2019 - 07.2023
Clerk
CitiGate Travel Plus
12.2018 - 02.2019
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