Aira Mae Cabrera
Santa Maria, Bulacan
Summary
A highly motivated and recent tourism graduate, actively seeking a challenging position that allows to apply academic knowledge and skills in a dynamic work environment. Eager to utilize well-rounded education, excellent communication skills, and dedication to learning in a professional setting. Excited to apply knowledge and passion for the industry, dedicated to ensuring customer satisfaction and promoting the positive reputation of organization.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Food and Beverage | Banquet Service
The Manila Hotel
02.2023 - 04.2023
- Greet patrons, present menus, make recommendations and answer questions regarding food and Beverages.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Housekeeping
The Manila Hotel
02.2023 - 04.2023
- Responsible for cleaning and reporting any safety hazards to homeowner or manager in charge.
- Restocking guestroom amenities like toiletries, drinking glasses, and notepads.
- Followed sanitation and good housekeeping practices.
- Picked up debris and trash and performed basic housekeeping.
- Worked with housekeeping staff to maintain clean, organized room facility.
Clerk
CitiGate Travel Plus
12.2018 - 02.2019
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Managed time efficiently in order to complete all tasks within deadlines. Operate office equipment such as photocopiers and fax machines.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Bachelor of Science - International Tourism And Travel Management
Centro Escolar University
Malolos 08.2019 - 07.2023
Skills
Communication Skills
Computer Skills
Flexibility and Adaptability
Time Management
Good Interpersonal
Customer Service Oriented
Organizational Skills
Certification
Contact Center Services NCII
References
Available Upon Request.
Timeline
Contact Center Services NCII
04-2024
Food and Beverage | Banquet Service
The Manila Hotel
02.2023 - 04.2023
Housekeeping
The Manila Hotel
02.2023 - 04.2023
Bachelor of Science - International Tourism And Travel Management
Centro Escolar University
08.2019 - 07.2023
Clerk
CitiGate Travel Plus
12.2018 - 02.2019