AIRA MAE ATILANO
San Jose,PHILIPPINES
Summary
Dedicated Customer Service Representative with 4 years of experience in shipping line operations. Skilled in building client relationships, resolving issues, and driving sales growth through effective communication and tailored solutions. Focuses on understanding customer needs and articulating product benefits to enhance customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/Sales and Marketing
Asian Marine Transport Corporation
Batangas
12.2022 - 01.2026
- Engaged with customers to ensure efficient and accurate service delivery, enhancing overall satisfaction.
- Answered customer queries using current knowledge of sales and promotions, enhancing customer engagement.
- Provided prompt replacement for damaged or missing products, ensuring customer satisfaction and retention.
- Followed up with customers on pickups and deliveries, informing them of upcoming vessels to ensure smooth logistics.
- Assisted customers with product-related questions, feedback and complaints.
Freight & Documentation Staff
Asian Marine Transport Corporation
Batangas
09.2022 - 01.2026
- Processed incoming cargo transactions, ensuring accurate documentation and validation.
- Managed customer enquiries, effectively resolving issues to enhance client satisfaction.
- Answered telephone calls to offer information, direct callers and take messages.
- Analysed data for accuracy before inputting into system.
- Managed daily office operations and administrative support for the department to maintain efficiency.
- Organised and maintained files, records, and correspondence for streamlined retrieval and compliance.
Education
Bachelor of Science - Hospitality Management
Occidental Mindoro State College
San Jose, Occidental Mindoro01-2022
Skills
- Customer service experience
- Sales support
- Local sales support
- Client communication
- Strategic sales knowledge
- Process improvement
- Document management
- Microsoft Excel
- Report-writing
- Decision making
- Communication excellence
- Task completion
- Services records management
CHARACTER REFERENCE
Gerome, Decena, +639362871451, HRD
ACHIEVEMENTS AND AWARDS
Leadership Awardee
Timeline
Customer Service Representative/Sales and Marketing
Asian Marine Transport Corporation
12.2022 - 01.2026
Freight & Documentation Staff
Asian Marine Transport Corporation
09.2022 - 01.2026
Bachelor of Science - Hospitality Management
Occidental Mindoro State College