Summary
Overview
Work History
Education
Skills
Timeline
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Aira Mabel Camerino

Aira Mabel Camerino

Sales Manager
San Fernando, Province Of Pampanga

Summary

Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.

Overview

9
9
years of professional experience

Work History

Travel and Cruise Sales Manager

Our Vacation Centre
07.2021 - 03.2025


  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
  • Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
  • Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
  • Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
  • Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
  • Enhance AI-support for online chat system to generate leads 24/7.
  • Oversee the chat system by setting up triggers and custom messages on the landing pages of each website.
  • Delivering monthly business reviews to report on the team's overall performance.

Project Manager

Priceline
02.2019 - 01.2020
  • Coordinated project planning and execution with team members and team leads.
  • Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
  • Managed product demonstrations and testimonials for performance evaluation.
  • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
  • Optimized product performance with data-driven analysis and continuous improvement initiatives.
  • Set goals and formalized policies to maximize team performance and keep project on-task.


Travel Supervisor

Priceline
03.2017 - 02.2019
  • Evaluated team member performance regularly, providing guidance for professional growth and development.
  • Assisted in recruiting top talent by conducting interviews, reviewing resumes, and participating in candidate selection decisions.
  • Provided ongoing coaching to enhance individual performance levels while fostering teamwork among employees.
  • Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
  • Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
  • Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
  • Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
  • Defined key performance indicators for employees to define clear, attainable landmarks for performance measurement.
  • Led weekly meetings with staff to discuss progress updates, address concerns, and maintain open lines of communication.
  • Implemented policies and standard operating procedures for continuous improvement.

Customer Service Subject Matter Expert

Priceline
11.2016 - 03.2017
  • Mentored new hires, providing guidance on best practices, company policies, and exceptional customer service techniques.
  • Actively participated in interdepartmental meetings, representing the voice of the customer service function while collaborating with other departments on strategic initiatives.
  • Increased first-contact resolution rates through proactive problem-solving and clear communication strategies.
  • Served as the primary point of contact for escalated customer concerns, ensuring timely resolutions while maintaining professionalism and empathy.
  • Streamlined customer service processes for improved efficiency and increased positive feedback.
  • Evaluated existing workflows to uncover areas of potential improvement or optimization, leading to more streamlined operations.
  • Reduced average call length by creating effective troubleshooting guides and resources for agents.
  • Contributed to the development of departmental goals aligned with the organization''s mission and values.
  • Conducted regular quality audits on team interactions, providing constructive feedback to help enhance performance levels.

Flight Ticketing Specialist

Priceline
04.2016 - 11.2016
  • Provided exceptional customer service with timely responses to inquiries and concerns.
  • Assisted customers with special requests, rebooking, flight change and cancellations.
  • Trained in global distribution systems such as Worldspan, Sabre, Amadeus, and Farelogix.
  • Resolved customer disputes calmly and professionally, maintaining strong relationships with clients while upholding company standards.
  • Enhanced customer satisfaction by efficiently processing ticket purchases and reservations.

Education

Bachelor of Science - Hospitality And Tourism Management

Angeles University Foundation
Angeles City, Province Of Pampanga, Philippines
04.2001 -

Skills

  • 6 years of leadership and management experience
  • 3 years of experience in the sales industry, with expertise in sales techniques, strategic planning, and business development
  • Managed chat systems and possess a strong understanding of CRM systems
  • Proficient in Microsoft Office
  • Strong verbal and written communication skills
  • In-depth knowledge of cruise, tours, hotels, and rental car products
  • Developed AI support for chat systems
  • Skilled in marketing campaigns and lead generation

Timeline

Travel and Cruise Sales Manager

Our Vacation Centre
07.2021 - 03.2025

Project Manager

Priceline
02.2019 - 01.2020

Travel Supervisor

Priceline
03.2017 - 02.2019

Customer Service Subject Matter Expert

Priceline
11.2016 - 03.2017

Flight Ticketing Specialist

Priceline
04.2016 - 11.2016

Bachelor of Science - Hospitality And Tourism Management

Angeles University Foundation
04.2001 -

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Aira Mabel CamerinoSales Manager