SAP Accounting Software
AIRA LIZA NABUS
Customer Assistant
Summary
Experienced Customer Associate with over 5 years of experience in Banking Industry and Finance Department. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
ATM Custodian
Land Bank of the Philippines
10.2019 - 10.2020
- Maintain proper balancing of ATM for monitoring of clients transactions.
- Facilitate crediting of undispensed withdrawal transactions of clients using the ATM
- Prepare monitoring report of proper booking of accounts
Bank Teller
Land Bank of the Philippines
09.2018 - 10.2020
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Counted and packaged currency and coins.
- Removed mutilated currency from circulation.
- Reconciled cash drawer and resolved discrepancies.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Assisted customers with compromised debit cards and issued new credentials.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Audited fellow teller currency to contribute to dual-control procedures.
- Turned in excess cash to maintain drawer security.
- Provided customer records, account statements and copies of checks.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Stocked supplies for customers and personal teller station.
- Processed customer transactions promptly, minimizing wait times.
ATM Teller
Land Bank of the Philippines
09.2018 - 10.2020
- Wrote and distributed customer correspondence.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintain cash level status of machines to deliver convenience to clients.
Executive Assistant to the Manager
Land Bank of the Philippines
11.2020 - Current
- Planned and executed meetings and events and attended meetings to take meeting minutes.
- Screened phone calls, emails, mail and visitors to route and resolve information requests.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Managed office by ordering office supplies and maintaining office equipment.
- Maintained corporate records, personal financial statements and employee personnel files.
- Planned logistics for off-site meetings by contracting for meeting space and ordering catering.
- Coordinated recruiting activities by scheduling interviews and arranging candidate travel.
- Organized and coordinated conferences and monthly meetings.
Accounting Bookkeeper
Land Bank of the Philippines
11.2020 - 08.2021
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
- Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records and financial statements.
- Posted daily receipts and payments in accordance with corporate protocols.
- Oversaw accounts and financial reporting for all the bank clients.
- Reviewed and processed client electronic payments and check deposits.
- Sorted financial documents, coded accounting entries for data processing and posted daily receipts and payments.
- Matched purchase orders with invoices and recorded necessary information.
Teller
Camarines Sur IV Electric Cooperative
05.2017 - 03.2018
- Assisted consumers with paying their electric bills.
- Processed payments for new applications of electric connection.
- Received cash and check payments from consumers.
- Prepared deposits of collections to the bank.
Education
Bachelor of Science - Business Administration
Ateneo De Naga University
Philippines 06.2011 - 03.2017
Skills
Advanced MS Office Suite
Office management
Bookkeeping
Report analysis
Financial services
Administrative support
Office administration
Filing and data archiving
Staff Management
Mail handling
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Assistant to the Manager
Land Bank of the Philippines
11.2020 - Current
Accounting Bookkeeper
Land Bank of the Philippines
11.2020 - 08.2021
ATM Custodian
Land Bank of the Philippines
10.2019 - 10.2020
Bank Teller
Land Bank of the Philippines
09.2018 - 10.2020
ATM Teller
Land Bank of the Philippines
09.2018 - 10.2020
Teller
Camarines Sur IV Electric Cooperative
05.2017 - 03.2018
Bachelor of Science - Business Administration
Ateneo De Naga University
06.2011 - 03.2017