Volleyball
Aira Jane B. De Los Santos
Virtual Assistant
Laoag City
Summary
Enthusiastic and motivated individual passionate about becoming Virtual Assistant to further my career. Team player works well both independently and within team settings to achieve goals. Skilled communicator and detail-oriented committed to creating positive customer experiences.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Customer Service Associate
Accenture, Inc.
San Nicolas, Ilocos Norte
07.2020 - 08.2021
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Front Office Associate
Java Hotel
Laoag City, Ilocos Norte
02.2020 - 06.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Service Crew
McDonald's
San Nicolas, Ilocos Norte
09.2019 - 01.2020
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
Education
Bachelor of Science - Hotel And Restaurant Mngt. Major in Cruise Mngt.
Northwestern University
Laoag City, Ilocos Norte, Philippines 06.2015 - 06.2019
Bachelor of Science - Criminology
Northwestern University
Laoag City 06.2013 - 06.2015
Skills
Inbound and outbound calling
Certification
Basic Wordpress Course
Interests
Writing Poems, Journal
Reading Comics, Novels
Social Media
Netflix
Cooking
Timeline
Basic Wordpress Course
06-2023
General Virtual Assistant Course
06-2023
Social Media Management Course
06-2023
Executive Virtual Assistant Course
06-2023
Customer Service Associate
Accenture, Inc.
07.2020 - 08.2021
Front Office Associate
Java Hotel
02.2020 - 06.2020
Service Crew
McDonald's
09.2019 - 01.2020
Bachelor of Science - Hotel And Restaurant Mngt. Major in Cruise Mngt.
Northwestern University
06.2015 - 06.2019
Bachelor of Science - Criminology
Northwestern University
06.2013 - 06.2015
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