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Experienced professional associate successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Customer Service, Tele Communication, Live chat. Proactive, Active Listener, Conflict Resolution. Proficient in using MS Office, Windows, Internet and Email. Motivated person, who has highly developed interpersonal skills and a strong customer focus in dealing with other staff and the public Ability to work within stringent timelines while maintaining the quality of work, diplomacy and professionalism Languages Known are English, Hindi, Marathi and Punjabi Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

SUMMARY OF WORK EXPERIENCE I’ve covered an interesting spectrum of jobs from door to door sales, Customer Service to RF Engineer, PC repair technician and programmer to leading workshops on personal development, training and coaching. Dealing with both home and small business users. ACHIEVEMENTS AND PROUDEST MOMENTS Running my own business and making $200 in sales commission over my summer holiday in a door to door sale job, at the age of 14. Leading a project on repairing, constructing and programming a hydraulic robot arm to play Tic Tac Toe. Staring in a comedy show at the Edinburgh Fringe, alongside international stars. Creating freedom to do what I want in my life over the last 7 years. Being International, Vocational and Sports Chairperson in various local clubs Starting, running and organizing my own groups and meetings in the community. Getting married after almost 40 years of never being married. Helping my mother see the memorial for her cousin in South Africa, before she died. Creating a couple of community projects, that inspired the community to do more ! Lately training and helping others to create more mental freedom to allow them to create their dreams. Splat the rat Created Marriage in three months four times! Certificate of Apprecaition for four years at Sitel Army cadets + Breacon Becons trainings Cub scouts Rotaract – being President, sports chairperson Becoming an escalation manager due to my thorough and diligent customer service 14 years service in last two jobs in tough competitive customer service positions Six years QA, drop testing vibration and temperature testing understanding how systems are tested under worst case not best case conditions, computer repair, tech support, Software knowledge Problem spotter, solver and troubleshooter with great attention to detail and forward thinking! Vs people not Interpersonal skills I help train people in communication recreation Show how this meets your long term growth

Seasoned Customer Associate with many years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to meeting expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Aira Jane B. De Los Santos

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Customer Service Associate

Front Office Associate

Service Crew

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Bachelor of Science - Hotel And Restaurant Mngt. Major in Cruise Mngt.

Bachelor of Science - Criminology

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Customer Service Associate

Front Office Associate

Service Crew

Bachelor of Science - Hotel And Restaurant Mngt. Major in Cruise Mngt.

Bachelor of Science - Criminology

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