Aira Carissa San Juan
Angeles City, Province Of Pampanga,PAM
Summary
Dynamic professional with a proven track record in operations management and innovative marketing strategies. I also spearheaded training programs that significantly enhanced staff productivity and engagement. Skilled in multicultural marketing and strategic planning, my expertise in revenue generation and exceptional communication abilities have consistently driven business growth and client satisfaction.
Overview
8
8
years of professional experience
Work History
Trainer
TeleTech Holdings (T-Mobile)
City Of San Fernando Pampanga
10.2021 - 08.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached trainees on best practices, providing constructive feedback to support their professional growth.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Collaborated with subject matter experts to create accurate training content.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Proprietor
AList Events Management Service
Paligui Apalit Pampanga
10.2019 - 03.2022
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Analyzed market trends to identify opportunities for expansion and diversification in the industry.
- Developed and managed relationships with our partner companies and clients.
- Improved company reputation by consistently delivering top-quality services while maintaining excellent customer support.
- Entered income and expense details into business databases to track purchases and address variances.
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Managed finances, budgeting, and forecasting to optimize business growth and profitability.
Marketing and Public Relations Consultant
Airekore Supercenter
City Of San Fernando Pampanga
03.2020 - 09.2021
- Boosted brand awareness by developing and implementing strategic marketing campaigns.
- Increased customer engagement by creating compelling social media content and managing online communities.
- Spearheaded community engagement initiatives fostering positive brand perception among local audiences.
- Expanded market reach through well-executed trade shows, conferences, webinars, or other industry events participation.
- Managed crisis communications effectively, mitigating potential damage to client reputations.
- Creates long term and short term marketing strategies and plans to achieve company's goals.
- Guides and provides training for personnel who performs marketing tasks in the organization.
Marketing and Events Officer
Masterpiece Asia Properties Inc.
Mandaluyong City, Metro Manila, Philippines
01.2018 - 09.2019
- Creates and Evaluates Marketing plans, strategies and activities deemed fitting for the shopping center's needs to increase sales and foot traffic on a monthly and yearly basis.
- Prepares reports for each marketing efforts to discuss their impacts and contributions to the goal of the company.
- Prepares monthly and yearly marketing budget based on company's goals and vision.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Implements and monitors shopping center's events and ensures security of both artists, performers and audiences.
- Monitors and plans indoor and outdoor marketing collaterals for tenants and shopping center itself.
Business Counsellor
Department Of Trade And Industry
City Of San Fernando Pampanga
10.2016 - 01.2018
- Developed comprehensive training programs to enhance workforce skills, resulting in improved overall performance for client companies.
- Identified areas of operational inefficiency within client businesses, proposing targeted improvements that streamlined workflows and increased output quality.
- Assisted entrepreneurs in developing successful business plans, securing funding, and launching their ventures effectively.
- Creates and maintains effective and good relationship with stakeholders that will benefit the company and our clients.
- Provides one-on-one business counseling and mentoring for start-ups and existing business owners.
Administrative Aide VI
LGU City of San Fernando, Tourism Department
City Of San Fernando Pampanga
10.2015 - 09.2016
- Serves as secretariat for LGU initiated activities and events through planning, execution and evaluation.
- Executed record filing system to improve document organization and management.
- Contributed to a positive work environment by providing professional assistance to colleagues when needed.
- Enhanced team productivity with thorough record-keeping and timely correspondence management.
- Creates effective and maintains strong relations to stakeholders and other partner agencies.
- Monitors tourism-related establishments such as hotels, restaurants, shopping centers, specialty stores and helps them with any concerns to the Department of Tourism handling the entire region.
Mall Administrative Assistant
Walter Mart Property Management (Willimson Inc.)
City Of San Fernando Pampanga
05.2014 - 09.2015
- Answered multi-line phone system, emails, routing calls, delivering messages to staff and tenants.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Implements, monitors and evaluates any marketing initiated activities or promotions.
- Creates and maintains effective and strong relations with stakeholders and other partner agencies.
Education
Bachelor of Science - Business Administration Major in Marketing
University of The Assumption
Del Pilar City Of San Fernando Pampanga05-2014
Skills
- New hire training
- Operations management
- Multicultural marketing
- Innovation and creativity
- Excellent Verbal and Written communication
- Industry expertise
- Strategic planning and coordination
- Revenue generation
- Marketing Management
- Public Relations
Accomplishments
- Consistently commended by upper management for spearheading and leading effective marketing campaigns.
- Graduated with latin honors (Cum Laude)
- With Superior Level English Exam score at PEARSON (PTE).
Timeline
Trainer
TeleTech Holdings (T-Mobile)
10.2021 - 08.2022
Marketing and Public Relations Consultant
Airekore Supercenter
03.2020 - 09.2021
Proprietor
AList Events Management Service
10.2019 - 03.2022
Marketing and Events Officer
Masterpiece Asia Properties Inc.
01.2018 - 09.2019
Business Counsellor
Department Of Trade And Industry
10.2016 - 01.2018
Administrative Aide VI
LGU City of San Fernando, Tourism Department
10.2015 - 09.2016
Mall Administrative Assistant
Walter Mart Property Management (Willimson Inc.)
05.2014 - 09.2015
Bachelor of Science - Business Administration Major in Marketing
University of The Assumption