Aira Sarcilla
125 Cluster F Bagong Nayon Antipolo City
Summary
Adept at driving growth and enhancing customer satisfaction, I leveraged sales expertise and active listening to exceed sales targets and improve service delivery. Skilled in multitasking and creative problem-solving, I excel in dynamic environments, consistently achieving and surpassing company goals.
Overview
3
3
years of professional experience
Work History
Content Moderator
Taskus
Antipolo City
03.2024 - 12.2024
- Reviewing content on a social media platform and deleting graphic, disturbing, prohibited content.
- Evaluated user reports regarding potential violations of terms of service.
- Monitored user-generated content for violations of community standards.
Send Representative
Avas Flowers
Antipolo City
11.2023 - 02.2024
- Processed customer orders and collected payment information.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Sales Representative
Teleperformance Philippines
Antipolo City
05.2023 - 11.2023
- Listened to customer needs to identify and recommend best products and services.
- Generated new sales leads through cold calling and networking activities.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Identified opportunities for cross-selling additional products and services.
Technical Support Representative
Teleperformance Philippines
Antipolo City
11.2022 - 04.2023
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Assisted customers with installation of new hardware and software applications.
Customer Service Representative
Sitel Philippines
Pasig City
05.2022 - 11.2022
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Some College (No Degree) - Tourism Management
Systems Technology Institute (STI)
Ortigas- CaintaSkills
- Active listening
- Time management abilities
- Sales prospecting
- Multitasking capacity
- Flexible schedule
- Creative thinking
- Patience and tolerance
- Sales expertise
- Adaptive team player
About Me
Date of Birth: 06/05/2002
Age: 22 years old
Civil Status: Single
Height: 5'4
Weight: 50kls
Timeline
Content Moderator
Taskus
03.2024 - 12.2024
Send Representative
Avas Flowers
11.2023 - 02.2024
Sales Representative
Teleperformance Philippines
05.2023 - 11.2023
Technical Support Representative
Teleperformance Philippines
11.2022 - 04.2023
Customer Service Representative
Sitel Philippines
05.2022 - 11.2022
Some College (No Degree) - Tourism Management
Systems Technology Institute (STI)
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