Summary
Overview
Work History
Education
Skills
Timeline
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Aira Melanie Lamberte

Aira Melanie Lamberte

Mati, Province Of Davao Oriental

Summary

Dynamic Cage Supervisor with extensive experience at Star Cruises Genting World, excelling in cash handling and staff training. Proven track record in enhancing operational efficiency and resolving customer disputes, ensuring high guest satisfaction. Skilled in surveillance monitoring and record keeping, contributing to a secure and organized gaming environment.

Professional in gaming and hospitality industry, prepared to take on supervisory responsibilities. Brings valuable experience in managing cage operations, ensuring regulatory compliance, and enhancing operational efficiency. Known for fostering team collaboration and adapting to dynamic environments while maintaining focus on accuracy and security. Key skills include leadership, attention to detail, and problem-solving.

Professional supervisor with proven experience in gaming and hospitality industry. Skilled in managing cage operations, ensuring compliance with regulations, and safeguarding assets. Highly reliable, adaptable to evolving needs, and focused on fostering team collaboration to achieve optimal results. Strong in cash handling, conflict resolution, and maintaining high standards of customer service.

Overview

15
15
years of professional experience

Work History

Cage Supervisor

Star Cruises Genting World
04.2011 - 10.2020
  • Supervised daily operations of cage area, ensuring compliance with gaming regulations and procedures.
  • Trained and mentored staff on cash handling protocols and customer service standards.
  • Monitored inventory levels, coordinating timely replenishment of gaming supplies.
  • Developed and implemented process improvements to enhance efficiency in cash transactions.
  • Resolved customer inquiries and disputes, maintaining high levels of guest satisfaction.
  • Conducted regular audits of cash drawers to ensure accuracy and accountability.
  • Collaborated with security team to address any suspicious activities within the cage area.
  • Streamlined reporting processes for financial discrepancies, improving overall accuracy of records.
  • Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.

Casino Cage Cashier

Star Cruises Genting World
08.2005 - 04.2011
  • Processed cash transactions accurately and efficiently to ensure seamless customer service.
  • Assisted patrons with gaming transactions, maintaining a friendly and professional demeanor.
  • Learned and adhered to casino policies and procedures for handling currency and customer interactions.
  • Supported team members in resolving discrepancies by verifying transaction records and receipts.
  • Maintained cleanliness and organization of the cage area to promote a safe working environment.
  • Monitored cash levels and reported shortages or excesses to management promptly.
  • Processed cash transactions accurately and efficiently at casino cage.
  • Managed currency exchanges and validated identification for security compliance.
  • Maintained detailed records of financial transactions to ensure accountability.
  • Assisted in training new staff on operational procedures and cash handling protocols.
  • Resolved customer inquiries and disputes promptly to enhance guest satisfaction.

Education

Bachelor of Science - Business Administration And Management

Ateneo De Davao University
Davao City, Province Of Davao Del Sur, Philippines
05-2002

Skills

  • Staff training and development
  • Cash handling expertise
  • Banking procedures
  • Problem solving prowess
  • Surveillance monitoring
  • Time management mastery
  • Data entry proficiency
  • Security protocols
  • Record keeping

Timeline

Cage Supervisor

Star Cruises Genting World
04.2011 - 10.2020

Casino Cage Cashier

Star Cruises Genting World
08.2005 - 04.2011

Bachelor of Science - Business Administration And Management

Ateneo De Davao University
Aira Melanie Lamberte