Aira Bael
Malibay Pasay City Manila
Summary
Dedicated and compassionate professional with experience in caregiving, cook and food preparations, customer service, and managing finance. Proven ability to work effectively in fast-paced environments, prioritizing tasks and providing excellent service. Strong communication and interpersonal skills, with a focus on building strong relationship and ensuring customer satisfaction. Experienced with handling bank account and interacting with different races using their language. Eager to leverage my skills and experience while seeking opportunities to learn, grow, and expand my knowledge more in a dynamic and supportive environment.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work History
Call Center Agent
Alorica
Pasay City Manila
08.2025 - 01.2026
- Assisted customers with inquiries to enhance service experience.
- Resolved issues efficiently through active listening and problem-solving skills. While applying own technique to help them understand and know the best way to do inorder to solve their concern.
- Maintained accurate records of customer interactions in database systems, While following security rules and companies policies.
- Ensuring the security and protecting customers personal information while pulling up their accounts and handling the issue to be resolved.
Canteen Kitchen Staff
Lyn Antoquia
Guiuan Eastern Samar
07.2023 - 12.2024
- Assisted with food preparation, including chopping, cooking, and portioning.
- Maintained cleanliness and organization in the kitchen. Including equipment and utensils.
- Followed food safety protocols and regulations to ensure a safe for environment.
Food Court Manager
Arnold Basas
Guiuan Eastern Samar
01.2022 - 11.2023
- Handled customer complaints, resolved issues, and maintained a positive atmosphere.
- Oversaw cleaning, maintenance, and organization of the food Court.
- Monitored inventory levels, managed waste, and optimized stock levels.
- Managed budgets, tracked sales, and analyzed performance.
Elderly Caregiver & Housemaid
Retired University Professor
Tacloban City
06.2023 - 07.2023
- Assisted with daily living activities and personal hygiene tasks such as bathing, dressing, and grooming. Administered medications and monitored health conditions. Engaged in conversations, activities, and outings to promote mental and emotional well-being. Ensured a safe environment, and a healthy cooking for three meals daily.
- Cleaned and sanitized living areas; kitchen and bathrooms. Washed, dried, and iron clothing and linens. Organized and tidied up living spaces including closets and storage rooms. Reported maintenance issues and insured timely repairs. Managing food stocks, preparing daily meals, and running errands.
Education
Guiuan National Highschool
Guiuan Eastern Samar , Philippines Skills
- Communication: Interacting with customers, colleagues, and clients
- Teamwork: Collaborating with others to achieve common goals
- Time management: Prioritizing tasks andanaging time effectively
- Customer Service: Providing excellent service and ensuring customer satisfaction
- Adaptability: Adjusting to new environments, tasks, and situations
- Attention to details: Ensuring accuracy and quality in work
- Empathy and compassion: Providing a care support to others
- Problem solving: Handling unexpected situations and finding solutions
- Flexibility: Adapting to changing schedules, tasks, and priorities
Languages
English
Proficient (C2)
C2
Timeline
Call Center Agent
Alorica
08.2025 - 01.2026
Canteen Kitchen Staff
Lyn Antoquia
07.2023 - 12.2024
Elderly Caregiver & Housemaid
Retired University Professor
06.2023 - 07.2023
Food Court Manager
Arnold Basas
01.2022 - 11.2023
Guiuan National Highschool