Marry Ainee Canlapan
Clarkfield
Summary
Experienced professional with a diverse background in collections, medical lien, and billing within California Workers’ Compensation. Skilled in Medical and Dental Scheduling for Emirates Group Medical Services with over 17 years of expertise in managing medical accounts, collections, sales, and customer service. Proven track record in debt management, billing dispute resolution, appointment scheduling, and exceptional customer service in high-pressure environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Credit Collections Specialist / Senior Process Associate
Tata Consultancy Services
02.2016 - 06.2025
- Handles inbound, outbound credit collections and sales calls.
- Processes payments, refunds, and maintains accurate financial records.
- Resolves billing discrepancies and implements preventive measures.
Medical/Dental Scheduler
DNATA (Emirates Group Medical Services)
01.2015 - 05.2016
- Assessed patient needs and scheduled medical and dental appointments.
- Managed health records and prepared medical reports for referrals.
Medical Lien Specialist / Medical Biller / Collections Specialist / Account Team Leader / Medical Transcriptionist
Microtel Global Solutions
08.2011 - 12.2014
- Managed billing and collections for California Workers’ Compensation accounts.
- Sent bills and demands, collected payments from insurance adjusters and defense lawyers.
- Followed up on cash inflows and maintained financial reporting.
- Led a team, reviewed progress reports, and analyzed medical records.
Customer Service Representative
Sutherland Global Services
01.2008 - 02.2011
- Handled inquiries, complaints, and processed orders for clients including Amazon, Target, Avis Budget.
- Ensured high-quality customer service and timely resolution of issues.
Education
Bachelor of Science - Nursing
Angeles University Foundation
01.2006
Skills
- Collections Management
- Medical & Dental Scheduling
- Medical Billing (California Workers’ Compensation)
- Billing Dispute Resolution, Payment Processing & Refunds
- Customer Service Excellence, Quick Decision Making, Attention to Details
- Proficiency in Microsoft Word & Excel, CRM Salesforce, AVD, Citrix, MS Teams, Slack, Zoom
- Goal oriented
- Debt negotiation
- Payment monitoring
- Collection strategies
- Sales experience
Certification
- Leadership Skills
- Cyber Security Training
- Customer Service Excellence
Languages
English (First Language)
Timeline
Credit Collections Specialist / Senior Process Associate
Tata Consultancy Services
02.2016 - 06.2025
Medical/Dental Scheduler
DNATA (Emirates Group Medical Services)
01.2015 - 05.2016
Medical Lien Specialist / Medical Biller / Collections Specialist / Account Team Leader / Medical Transcriptionist
Microtel Global Solutions
08.2011 - 12.2014
Customer Service Representative
Sutherland Global Services
01.2008 - 02.2011
Bachelor of Science - Nursing
Angeles University Foundation
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