Aimee Marizz Galanto-Matic

Improve business growth by design and implement strategies, develop tailored communications, to build the merchant trust, communication and service needed to serve

Relationships building: it's crucial to engage, retain and grow our most important merchants and listening to their needs, feedbacks, and stay in close communications
Ensure the delivery of end-to-end process, from planning to execution

Drive growth and Higher ROI
Take a data driven approach to estimate ROI and KPI analysis for each partner to grow basket size and create loyal customers.

Ensuring consistency and quality: Have the greatest interest to make sure partners are also maintaining service and food quality consistency. Liaising with operations, customer service and partners to ensure issues are resolved over email, phone, or in person.

Cross-functional relationship: Work with our product, operations, and merchant acquisition teams to make sure merchants have the best possible experience

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Correctly calculated inventory and ordered appropriate supplies.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Carefully interviewed, selected, trained, and supervised staff.
• Improved overall customer satisfaction by implementing new service standards and staff training programs.
• Developed, implemented, and managed business plans to promote profitable food and beverage sales.