Aimee Hugo
Primary School Teacher
Alaminos,Laguna
Summary
Accomplished educator and customer service specialist, with a proven track record at Alaminos Elementary School with more than 10 years of experience. Skilled in delivering age-appropriate curriculum across all core subjects, including mathematics, language, arts and social studies, while using innovative and differentiated instructional strategies to meet diverse learning needs. Proficient in Microsoft Office and adept at building strong relationships.
Overview
17
17
years of professional experience
Work History
Primary School Teacher
Alaminos Elementary School
05.2013 - Current
- Designed daily lesson plans customized to student needs.
- Developed communicative relationships with students and parents to support learning.
- Worked as a learning resource coordinator: lead in the distribution and utilization of learning resources in the schools and the school library
- Organize school level learning resource programs and activities such as National Reading Month celebration.
- Fostered a love of reading in students by creating an engaging classroom library with diverse literature selections and promoting independent reading time.
- Selected as a recipient teacher with mainstreamed children for children with special needs
- Adapted lessons to differentiate instruction and meet students' diverse learning needs and abilities.
- Provided individualized support to struggling students through targeted interventions, resulting in improved academic performance.
Customer Service Representative
IGT Technologies Philippines Inc.
02.2010 - 03.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Parlance Systems Inc.
12.2008 - 12.2009
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Representative
TTEC Customer Care Management Philippines Inc.
09.2007 - 10.2008
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Master of Arts - Education
Pacific Intercontinental College
Las Pinas, Metro Manila, Philippines 04.2001 -
Bachelor of Secondary Education Major in Biology -
University of San Carlos
Cebu City, Province Of Cebu, Philippines 04.2001 -
Skills
Child Development
Timeline
Primary School Teacher
Alaminos Elementary School
05.2013 - Current
Customer Service Representative
IGT Technologies Philippines Inc.
02.2010 - 03.2012
Customer Service Representative
Parlance Systems Inc.
12.2008 - 12.2009
Customer Service Representative
TTEC Customer Care Management Philippines Inc.
09.2007 - 10.2008
Master of Arts - Education
Pacific Intercontinental College
04.2001 -
Bachelor of Secondary Education Major in Biology -
University of San Carlos
04.2001 -
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