Aimee Gonzales
Mangagoy
Summary
- Committed to being a part of a well-established and dynamic environment that will enable me to utilize my education, diversify my skills, and enhance the company goals efficiently. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems, and deliver high-impact solutions in fast-paced environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Travel Organizer/Entrepreneur
A's Cache
Mangagoy
07.2017 - Current
- Proactively executes necessary changes relative to bookings and planning.
- Printed or requested transportation carrier tickets using computer printer system or system link to travel carrier.
- Developed personalized travel itineraries based on clients' preferences and budget.
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Created travel itineraries and made adjustments to meet client specifications.
- Coordinated travel arrangements, including flights, hotels, and car rentals, for diverse client base.
- Responded promptly to customer inquiries via phone, email or in-person contact.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Reserved hotel rooms for business travelers based on individual preferences, schedules, and budgets.
- Booked transportation and hotel reservations using computer or telephone.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Searched and confirmed travel reservations for customers.
- Processed credit and debit payments and handled confidential information with discretion.
- Researched hotels and airfare options to best meet client needs and expectations.
- Prepared itineraries to deliver travel arrangements to clients.
Executive Assistant
John Evans Smith
02.2023 - 10.2023
- Handled confidential and sensitive information with discretion and tact.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Coordinated events and worked on ad hoc projects.
ESL Teacher, Homeroom Adviser
Watpradoonaisongtham School
Bangkok
05.2008 - 05.2017
- Taught English speaking and listening skills at all levels
- Conceptualized and constructed window display & information boards periodically
- Cooperated in production numbers every school party
- Actively joined and participated in seminars and workshop
- Served as a judge and facilitator in the annual English Open House Exhibition
- Participated actively in school activities, camps and fieldtrips
- Assisted in Home Room activities
- Planned, organized, and conducted the ASEAN English Camp for Students 2012, and ASEAN English Camp for Teachers 2012
- Facilitated in Wanderland English Camp 2009
- Coached and trained Interschool English competition participants
- Adapted teaching materials and methods to meet students' varying needs and interests.
- Employed kinesthetic, visual and auditory approaches to make lessons interesting and interactive.
- Made difficult language rules digestible to students.
- Developed lesson plans to teach course materials according to schedule.
- Helped students succeed through coaching, mentoring and positive reinforcement.
- Provided individualized instruction to students with diverse backgrounds and abilities.
- Integrated technology into the curriculum where appropriate by using online resources or apps related to language learning.
- Maintained accurate records of student attendance, progress, and assessments in accordance with institutional policies.
- Provided constructive feedback to students to help improve their language skills and confidence in using English.
- Researched best practices for teaching English as a second language.
Education
BARISTA COURSE -
TESDA NCII
Mangagoy, Bislig City01.2006
BACHELOR OF SECONDARY EDUCATION - Major in English
De La Salle John Bosco College
Philippines01.2003
AB-COMMUNICATION ARTS - Journalism And Mass Communication
Ateneo De Davao University
Davao City, Philippines01-1998
Skills
- Travel planning
- Itinerary creation
- Customer relationship management
- Booking coordination
- Payment processing
- Event coordination
- Communication skills
- Problem solving
- Attention to detail
- Time management
- Research skills
- Data entry
- Confidential information handling
- Market research
- Teamwork and collaboration
- Meeting facilitation
- Team leadership
- Calendar management
- Verbal and written communication
- Resource coordination
- Deadline driven
- Flexible schedule
- Customer service
- Excellent communication
- Documentation and reporting
- Computer skills
- Issue resolution
- Scheduling
- Program evaluation
- Travel arrangements
- Adaptability and flexibility
Certification
Summer's Training Academy
Languages
Filipino
First Language
English
Proficient (C2)
C2
Thai
Elementary (A2)
A2
References
References available upon request.
Timeline
Executive Assistant
John Evans Smith
02.2023 - 10.2023
Travel Organizer/Entrepreneur
A's Cache
07.2017 - Current
ESL Teacher, Homeroom Adviser
Watpradoonaisongtham School
05.2008 - 05.2017
BARISTA COURSE -
TESDA NCII
BACHELOR OF SECONDARY EDUCATION - Major in English
De La Salle John Bosco College
AB-COMMUNICATION ARTS - Journalism And Mass Communication
Ateneo De Davao University