Aime Umiten
Pasig,CAV
Summary
Dynamic administrative professional with extensive experience at Alcat Incorporated, excelling in customer service and data entry. Proven ability to enhance office efficiency through effective communication and meticulous records management. Recognized for building strong client relationships and implementing organized filing systems, ensuring confidentiality and streamlined operations.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Alcat Incorporated
01.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Executive Secretary
Mercedes C. Alvarado
01.2024 - Current
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Assisted in preparation of financial reports, budgeting and forecasting for executive office.
- Developed and implemented office policies and procedures to facilitate smooth workflow.
Head Cashier
Haichix & Steak's Food Ventures Inc.
08.2014 - 08.2018
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Education
Bachelor of Science - Computer Science
HERCOR COLLEGE
Roxas, Province Of Capiz05-2013
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- File organization
- Filing
- Customer and client relations
- Professional communication
- Excel spreadsheets
- Verbal communication
- Records management
Timeline
Administrative Assistant
Alcat Incorporated
01.2024 - Current
Executive Secretary
Mercedes C. Alvarado
01.2024 - Current
Head Cashier
Haichix & Steak's Food Ventures Inc.
08.2014 - 08.2018
Bachelor of Science - Computer Science
HERCOR COLLEGE
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