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Energetic and personable professional with experience in guest relations and front-desk management. Skilled at creating welcoming environments, managing busy schedules and providing excellent customer service. Available evening and weekends.

Dynamic and results-driven professional with a proven track record in managerial and supervisory roles, security, concierge services, and Virtual Assistant, complemented by valuable service in FEMA Corps. Offering comprehensive expertise cultivated over years of delivering exceptional security solutions, concierge support, and independent contracting services. Authorized to work in the US for any employer.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Resourceful candidate brings drive, ambition and creativity to company.
Responsible and mature team player knowledgeable in content creation and management and audience engagement. Unstoppable and enthusiastic collaborator committed to reacting appropriately and quickly to new challenges and contributing to company's success. Energetic communication professional bringing robust background in engineering messages to boost company image and preparing supporting professionally written materials. Driven to craft targeted messaging to promote and inform general public of events, promotions and campaigns. Experienced in leveraging detailed analytics reports to monitor and document success.

Throughout my career as a security guard, office concierge, and virtual assistant, I have developed a versatile and multifaceted skill set that allows me to adapt to various responsibilities with professionalism and efficiency. As a security guard, my primary focus is on ensuring the safety and security of premises, where I perform routine tasks such as monitoring surveillance cameras and patrolling the area. As an office concierge, I excel in providing outstanding customer service and support to both visitors and employees. My tasks often include greeting guests, managing inquiries and coordinating services. Finally, my experience in virtual assistance allows me to leverage technology to deliver top-notch services from a remote setting, including managing schedules, handling correspondence and executing administrative tasks to facilitate seamless operations. Overall, my diverse expertise and attention to detail enable me to excel in a range of roles and responsibilities in different domains.

In addition to my extensive experience as a security guard, office concierge, and virtual assistant, I am proud to be trilingual. Native language is Portuguese, fluent in German, Arabic; proficient in English, French and Spanish. My ability to communicate effectively in multiple languages is a valuable asset in a multicultural and international environment. Whether through verbal or written communication, I can offer clear and concise assistance to clients and colleagues, ensuring effective communication and smooth operations at all times. My language proficiency complements my diverse skill set, further enhancing my ability to deliver exceptional service and support to my employer and clientele.

AILYN JOY MAYORGA

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Virtual Assistant

Customer Service Representative

Merchant Support & Chargeback Specialist

Customer Service Representative

Service Crew

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Senior High School - TVL ICT (Computer System Servicing)

Junior High School -

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Virtual Assistant

Customer Service Representative

Merchant Support & Chargeback Specialist

Customer Service Representative

Service Crew

Senior High School - TVL ICT (Computer System Servicing)

Junior High School -

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