Summary
Overview
Work History
Education
Skills
Timeline
AILYN C. LABASTIDA

AILYN C. LABASTIDA

Internal Audit
Tagum

Summary

To obtain a Work from Home job as a Virtual Assistant position that will enable me to use my organizational skills and ability to work well in your company.

Overview

7
7
years of professional experience
7
7
years of post-secondary education

Work History

Accounts Clerk/Payroll In-Charge

LYR Motorparts Corporation
Tagum City
08.2022 - 09.2023
  • Monitor on accounts payables per customer’s installment account
  • Encodes cash and checks collection per customers under installment contracts
  • Allocate checks payment under installment payment
  • Prepare for on date deposits collections
  • Issue petty cash and vouchers from desired barrower under company expenses
  • Do Cash Flow per days’ collections and expenses
  • Prepare and make all payroll of employees starting from main office to branches
  • Double checks all payroll computation made and ensure deductions are balance and correct.
  • Completed bi-weekly payroll for company employees.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Completed payroll functions to facilitate accurate and prompt staff payments.

Backroom staff / Dispatcher

General Services Inc, SPX Philippines Inc
Tagum City
05.2022 - 07.2022
  • Do multi-tasking jobs
  • Encode parcels for delivery to assigned riders
  • Secure parcel before delivery
  • Monitor and approved parcel checklist assigned to riders
  • Assist other departments from inbound to dispatching.
  • Closely monitored dispatch board to triage and prioritize over Number daily calls.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Sent out drivers to assist Number hourly callers based on locations, needs and worker availability.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Received new orders, prepared documentation, and assigned personnel.

Secretary/Sales Officer

Haven United Development Corporation
Tagum City
06.2019 - 10.2020
  • Do multi-tasking jobs
  • Assist in interview for aspiring sales agents and do orientations regarding on company policy and rules regarding in selling raw lots properties
  • Do assist in orientation of clients regarding on company policy and rules with regard in property sold
  • Do legal documents for property sale such as Contracts, Deed of absolute Sale, etc
  • With regards to legal purposes
  • Do monthly inventory with regards to property sales, property sold and expenses
  • Received calls and concerns from valued client
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Screened visitors and issued badges to maintain safety and security.
  • Maintained daily report documents, memos and invoices.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed filing system, entered data and completed other clerical tasks.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Customer Service Attendant

Tagum Commercial and Realty Corporation, Gaisano Mall Tagum Supermarket
Tagum City
03.2017 - 06.2019
  • Identify and assess customers' needs to achieve satisfaction
  • Assist with placement of orders, refunds, or exchanges
  • Greet customers warmly and ascertain problem or reason of complain
  • Assist client for processing P.Os on House charge under credit limit
  • Do Store Use in database for all company requests to be used
  • Send daily report thru e-mail regarding supermarket on hand promotions, monitoring, etc.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Created and maintained detailed database to develop promotional sales.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.

Admin Staff

168 Agri Trading Inc, Cavendish Exporter, New
Panabo City
01.2016 - 02.2017
  • Handle all trucking services related to hauling boxes, packing materials and prime movers in trucking of containers from shipping lines
  • Assisted in the recruitment of aspiring employees under logistic department
  • Contact shippers regarding on shipping lines to be used in exporting finish products
  • Summarize trucking billing and hauling payments.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Organized and detail-oriented with a strong work ethic.
  • Skilled at working independently and collaboratively in a team environment.
  • Delivered services to customer locations within specific timeframes.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed and maintained courteous and effective working relationships.
  • Applied effective time management techniques to meet tight deadlines.

Education

Elementary -

New Balamban Elementary School, New Balamban, Tagum City

Bachelor Science - Criminology

University of Mindanao Tagum College
04.2010 - 10.2015

High School -

Secondary La Filipina National High School, La Filipina, Tagum City, Philippines
04.2006 - 04.2010

Skills

MS Excel, MS Word and MS PowerPointundefined

Timeline

Accounts Clerk/Payroll In-Charge - LYR Motorparts Corporation
08.2022 - 09.2023
Backroom staff / Dispatcher - General Services Inc, SPX Philippines Inc
05.2022 - 07.2022
Secretary/Sales Officer - Haven United Development Corporation
06.2019 - 10.2020
Customer Service Attendant - Tagum Commercial and Realty Corporation, Gaisano Mall Tagum Supermarket
03.2017 - 06.2019
Admin Staff - 168 Agri Trading Inc, Cavendish Exporter, New
01.2016 - 02.2017
University of Mindanao Tagum College - Bachelor Science, Criminology
04.2010 - 10.2015
Secondary La Filipina National High School - High School,
04.2006 - 04.2010
New Balamban Elementary School - Elementary,

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AILYN C. LABASTIDAInternal Audit