AILYN C. LABASTIDA
Internal Audit
Tagum
Summary
To obtain a Work from Home job as a Virtual Assistant position that will enable me to use my organizational skills and ability to work well in your company.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Accounts Clerk/Payroll In-Charge
LYR Motorparts Corporation
Tagum City
08.2022 - 09.2023
- Monitor on accounts payables per customer’s installment account
- Encodes cash and checks collection per customers under installment contracts
- Allocate checks payment under installment payment
- Prepare for on date deposits collections
- Issue petty cash and vouchers from desired barrower under company expenses
- Do Cash Flow per days’ collections and expenses
- Prepare and make all payroll of employees starting from main office to branches
- Double checks all payroll computation made and ensure deductions are balance and correct.
- Completed bi-weekly payroll for company employees.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Completed payroll functions to facilitate accurate and prompt staff payments.
Backroom staff / Dispatcher
General Services Inc, SPX Philippines Inc
Tagum City
05.2022 - 07.2022
- Do multi-tasking jobs
- Encode parcels for delivery to assigned riders
- Secure parcel before delivery
- Monitor and approved parcel checklist assigned to riders
- Assist other departments from inbound to dispatching.
- Closely monitored dispatch board to triage and prioritize over Number daily calls.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Sent out drivers to assist Number hourly callers based on locations, needs and worker availability.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Received new orders, prepared documentation, and assigned personnel.
Secretary/Sales Officer
Haven United Development Corporation
Tagum City
06.2019 - 10.2020
- Do multi-tasking jobs
- Assist in interview for aspiring sales agents and do orientations regarding on company policy and rules regarding in selling raw lots properties
- Do assist in orientation of clients regarding on company policy and rules with regard in property sold
- Do legal documents for property sale such as Contracts, Deed of absolute Sale, etc
- With regards to legal purposes
- Do monthly inventory with regards to property sales, property sold and expenses
- Received calls and concerns from valued client
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Screened visitors and issued badges to maintain safety and security.
- Maintained daily report documents, memos and invoices.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Entered data into system and updated customer contacts with information to keep records current.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Customer Service Attendant
Tagum Commercial and Realty Corporation, Gaisano Mall Tagum Supermarket
Tagum City
03.2017 - 06.2019
- Identify and assess customers' needs to achieve satisfaction
- Assist with placement of orders, refunds, or exchanges
- Greet customers warmly and ascertain problem or reason of complain
- Assist client for processing P.Os on House charge under credit limit
- Do Store Use in database for all company requests to be used
- Send daily report thru e-mail regarding supermarket on hand promotions, monitoring, etc.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Created and maintained detailed database to develop promotional sales.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Admin Staff
168 Agri Trading Inc, Cavendish Exporter, New
Panabo City
01.2016 - 02.2017
- Handle all trucking services related to hauling boxes, packing materials and prime movers in trucking of containers from shipping lines
- Assisted in the recruitment of aspiring employees under logistic department
- Contact shippers regarding on shipping lines to be used in exporting finish products
- Summarize trucking billing and hauling payments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Applied effective time management techniques to meet tight deadlines.
Education
Elementary -
Bachelor Science - Criminology
04.2010 - 10.2015
High School -
04.2006 - 04.2010
Skills
MS Excel, MS Word and MS PowerPointMMS database – EncoderProficient in payroll programAccounts payable checkingCustomer serviceInventory and AuditCommunication skills
Invoicing and collections
Invoicing and collections
[Timeframe] reporting
File and database management
Payroll Processing
Data processing
Account Reconciliation
Staff Management
Expense reports
Office administration
Spreadsheet management
Multi-line Telephone Systems
Sorting and labeling
Scheduling
Time management
Records management
Employee timesheet processing
Documentation and reporting
Attendance record management
Mail handling
Filing and data archiving
Timeline
Accounts Clerk/Payroll In-Charge - LYR Motorparts Corporation
08.2022 - 09.2023
Backroom staff / Dispatcher - General Services Inc, SPX Philippines Inc
05.2022 - 07.2022
Secretary/Sales Officer - Haven United Development Corporation
06.2019 - 10.2020
Customer Service Attendant - Tagum Commercial and Realty Corporation, Gaisano Mall Tagum Supermarket
03.2017 - 06.2019
Admin Staff - 168 Agri Trading Inc, Cavendish Exporter, New
01.2016 - 02.2017
University of Mindanao Tagum College - Bachelor Science, Criminology
04.2010 - 10.2015
Secondary La Filipina National High School - High School,
04.2006 - 04.2010
New Balamban Elementary School - Elementary,