Summary
Overview
Work History
Education
Timeline
AccountManager
AILYN ALERA NARCISO

AILYN ALERA NARCISO

Mabinay,Negros Oriental

Summary

CAREER AIM: 1.) To seek a rewarding and challenging position where my experience will be of value in meeting objectives and will also provide career advancements. 2. ) To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. 3.) Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. 4.) Seeking an entry-level position to begin my career in a high-level professional environment. 5.) To secure employment with a reputable company, where I can utilize my skills and business studies background to the maximum. 6.) Seeking a challenging career with an MNC. 7.) A highly organized and hard-working individual looking for a responsible position to gain practical experience. 8.) To make use of my interpersonal skills to achieve the goals of a company that focuses on customer satisfaction and customer experience. Persevering, honest, responsible, highly interested in challenging tasks, works efficiently even with minimal supervision, hardworking, attention to detail and, willing to be trained.

Overview

9
9
years of professional experience

Work History

Amazon Account Manager

Amazon
, VA
  • Working with Amazon listings, optimization, problem-solving
  • Daily monitoring of the company’s seller central account
  • Managing product images on Amazon Web Services AWS
  • Creating shipping plans
  • Producing monthly Amazon reports
  • Managing product images on Amazon Web Services AWS
  • Customer support and Inventory management
  • SOP creation for each process
  • Create flat files and upload them to Amazon seller central
  • Update listing attributes and add new products to the Amazon platform via flat files
  • EBC creation, promotions, coupons and lightning deals
  • Product detail page issue/update
  • Submit cases to Amazon when needed
  • Call Amazon seller support when needed.

Flat File Specialist

Apas
Cebu City
12.2020 - 02.2022

Create flat files and upload them to Amazon Seller Central and add new product(s) to Amazon platform, manually or via flat files;

Responsible for accuracy of the products uploaded on Amazon platforms and all optimizations are in compliance with Amazon rules;

Advise external clients about flat files related questions and issues Deliver quality services and respect the strict deadlines;

Additional projects and ad-hoc reporting.

Amazon Quality Assurance Analyst

Teleperformance IT
05.2020 - 12.2020

Amazon Seller Support Coach

11.2019 - 05.2020

Seller Support Associate

07.2017 - 11.2019

Technical Support Representative

Concentrix (Convergys) IT Park Lahug
Cebu City
04.2014 - 05.2016

Customer Service Representative

Qualfon Inc
Dumaguete City
06.2013 - 12.2013

Data Technician

SPI Global CRM Inc
Dumaguete City
06.2011 - 11.2012

Education

Elementary Himocdungon Elementary School, School Mabinay National High School ( Mabinay Negros Oriental

Associate - Computer Technology

La Consolacion College

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Timeline

Flat File Specialist

Apas
12.2020 - 02.2022

Amazon Quality Assurance Analyst

Teleperformance IT
05.2020 - 12.2020

Amazon Seller Support Coach

11.2019 - 05.2020

Seller Support Associate

07.2017 - 11.2019

Technical Support Representative

Concentrix (Convergys) IT Park Lahug
04.2014 - 05.2016

Customer Service Representative

Qualfon Inc
06.2013 - 12.2013

Data Technician

SPI Global CRM Inc
06.2011 - 11.2012

Amazon Account Manager

Amazon

Elementary Himocdungon Elementary School, School Mabinay National High School ( Mabinay Negros Oriental

Associate - Computer Technology

La Consolacion College

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AILYN ALERA NARCISO