Ailyn Parilla

• Awarded CSM Sage of Success 2024.
• Contributed to Lower Mid Market Book Planning and Pooled Motion strategies.
• Drive product adoption, renewals, and upsells while mitigating churn risks.
• Address client concerns collaboratively with internal teams, ensuring high satisfaction.

• Managed a team of 11 Client Success Managers overseeing $13M in Monthly Recurring Revenue.
• Conducted bi-weekly coaching and developmental sessions to support performance and career growth.
• Achieved 103% Monthly Recurring Revenue Growth and 103.7% Business Review Goal in Q4 2022.

• Led teams managing key accounts with $6K–$10K local revenue post-onboarding.
• Collaborated with UK and ANZ Sales leaders to enhance scalable, technology-led client experiences.
• Conducted SAP Talks to track and support team and individual growth.

Supervisor, Client Success Team – UK (VSB)

SAP Concur | February 2019 – March 2021

• Spearheaded the creation of client onboarding journeys.
• Achieved 5.73% attrition rate in 2020 and 6.7% attrition rate in 2019, outperforming the 10% goal.

Senior Client Success Manager – North America

SAP Concur | August 2013 – January 2019

• Built trusted relationships with key stakeholders and ensured successful client rollouts.
• Proactively managed accounts to drive product adoption and retention.