Ailyn Orgando
Customer Service Representative
Cagayan De Oro, Province Of Misamis Oriental
Summary
Dynamic customer service professional with a proven track record at Teleperformance, excelling in problem-solving and active listening. Enhanced customer loyalty through empathetic complaint resolution and improved technical support, leading to increased satisfaction. Adept at mentoring, providing tailored guidance that drives performance and fosters growth in others.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Teleperformance
04.2022 - 10.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Technical Support Representative
Teleperformance
08.2024 - 12.2024
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Mentor
Teleperformance
09.2023 - 06.2024
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Enhanced mentee performance by providing personalized guidance and support.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
Education
No Degree - Bachelor of Elementary Education
Quezon Institute of Technology
Quezon, Province Of Bukidnon, Philippines 04.2001 -
No Degree - Bookkeeping
Tagum City Trade School
Tagum City, Davao De Oro 04.2001 -
Skills
Customer service
Timeline
Technical Support Representative
Teleperformance
08.2024 - 12.2024
Mentor
Teleperformance
09.2023 - 06.2024
Customer Service Representative
Teleperformance
04.2022 - 10.2025
No Degree - Bachelor of Elementary Education
Quezon Institute of Technology
04.2001 -
No Degree - Bookkeeping
Tagum City Trade School
04.2001 -
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