Ailien Gonzales
Administrative Virtual Assistant
Valenzuela, Metro Manila
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 11 years of experience providing quality administrative support to clients.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Virtual Administrative Assistant
Zento Group
09.2022 - Current
- All aspects of reception and telephone management
- All aspects of data entry
- Email management
- Contact with the public, patients, doctors, health funds, and other medical people
- Make appointments, handle patient enquiries ensuring complete follow up
- Billing: Submission via eclipse (electronically) or manually
- Chasing payments from patients (from pre-op to post-op), health funds, Medicare, workers compensations, and other 3rd party payers
- Transcriptions
Customer Service Representative ( Email & Voice)
Digital Room (Philippines), Inc.
09.2021 - 09.2022
- Inbound: All types of queries
- Outbound: Email updates
- Order processing
- Edits artworks
- Follows up orders in production
Administrative Assistant
Sea Cap Shipping, Inc.
06.2011 - 06.2021
- Flight Bookings and Hotel Reservations
- Telephone management
- E-mail management
- Data entry
Marketing Associate
ePerformax Contact Center
07.2010 - 04.2011
- 411 Directory Assistant (US and Canada)
Encoder
L.C. Manpower Expertise Corp.
05.2008 - 05.2010
- Encodes biodata prior employers’ interview
- Posts job vacancies online
- Emails and calls applicants.
Education
Diploma in Information Technology, College - Information Technology
Systems Technology Institute
Butuan City, Agusan del Norte 04.2001 - 05.2007
Skills
Customer Service
Mail Management
Document and File Management
Invoicing and Billing
Appointment Coordination
Correspondence Writing
Scheduling
Data Entry
Professional Recognition
- Sea Cap Shipping, Inc., Employee of the Year, 12/01/19
- Sea Cap Shipping, Inc., Employee of the Year, 12/01/17
References
REFERENCES AVAILABLE UPON REQUEST
Additional Information
Sea Cap Shipping, Inc.
- Awardee, Employee of the Year - December 2019
- Awardee, Employee of the Year - December 2017
Timeline
Virtual Administrative Assistant
Zento Group
09.2022 - Current
Customer Service Representative ( Email & Voice)
Digital Room (Philippines), Inc.
09.2021 - 09.2022
Administrative Assistant
Sea Cap Shipping, Inc.
06.2011 - 06.2021
Marketing Associate
ePerformax Contact Center
07.2010 - 04.2011
Encoder
L.C. Manpower Expertise Corp.
05.2008 - 05.2010
Diploma in Information Technology, College - Information Technology
Systems Technology Institute
04.2001 - 05.2007